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| Print quality guide | |
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| Page 3 of 4 | |
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| Symptom | Cause | Solution | |||
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| Toner specks | • The print cartridges are defective. | • Replace the print cartridges. | |||
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| • The transfer roller is worn or | • Replace the transfer roller. | |||
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| defective. | • Replace the image transfer unit. | |||
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| • The image transfer unit is worn or | • | Replace the fuser. | ||
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| defective. | • | Call for service. | ||
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•The fuser is worn or defective.
•Toner is in the paper path.
Toner rubs off the paper easily | • The Type setting is wrong for the type | • Change Paper Type to match the |
when you handle the sheets | of paper or specialty media you are | paper or specialty media you are |
| using. | using. |
| • The Texture setting is wrong for the | • Change Paper Texture from Normal |
| type of paper or specialty media you | to Smooth or Rough. |
| are using. | • Change Paper Weight from Plain to |
| • The Weight setting is wrong for the | CardStock (or other appropriate |
| type of paper or specialty media you | weight). |
| are using. | • Replace the fuser. |
•The fuser is worn or defective.
Gray | • The Toner Darkness setting is too | • Select a different Toner Darkness | |
background | dark. | setting from the printer driver before | |
ABCDE | • The print cartridges are defective. | sending the job to print. | |
• Replace the print cartridges. | |||
ABCDE |
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ABCDE |
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Uneven print | • The print cartridges are defective. | • Replace the print cartridges. | |
density | • The transfer roller is worn or | • Replace the transfer roller. | |
ABCDE | defective. | • Replace the image transfer unit. | |
ABCDE | • The image transfer unit is worn or |
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defective. |
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ABCDE |
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Ghost Images | Toner level is low in the print cartridges. | • Make sure the Paper Type setting is | |
ABCDE |
| correct for the paper or specialty | |
| media you are using. | ||
ABCDE |
| • Replace the print cartridges. | |
ABCDE |
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ABCDE |
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Clipped images | Guides in the selected tray are set for a | Move the guides in the tray to the |
(Some of the print is cut off on the | different size paper than what is loaded | proper positions for the size loaded. |
in the tray. |
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sides, top, or bottom of the paper.) |
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