Startup
problems
Problem:
The
Microsoft
®
Windows
®
operating
system
will
not
start.
Solution:
Use
the
IBM
Rescue
and
Recovery
workspace
to
help
solve
or
identify
your
problem.
To
open
IBM
Rescue
and
Recovery,
do
the
following:
1.
Turn
off
your
PC,
and
then
turn
it
back
on
again.
2.
Watch
the
screen
carefully
while
your
PC
starts.
When
the
following
prompt
is
displayed,
press
the
blue
Access
IBM
button
to
open
the
Rescue
and
Recovery
workspace:
“To
interrupt
normal
startup,
press
the
blue
Access
IBM
button.”
A
window
such
as
this
will
appear:
3.
After
the
Rescue
and
Recovery
workspace
opens,
you
can
do
the
following:
v
Rescue
and
Restore
Your
files,
folders
or
backups
using
IBM
Rapid
Restore
Ultra.
v
Configure
Your
system
settings
and
passwords.
v
Communicate
Use
the
internet
and
link
to
the
IBM
support
site.
v
Troubleshoot
Diagnose
problems
using
diagnostics.
Solving
computer
problems
26
ThinkPad
®
G40
Series
Service
and
Troubleshooting
Guide