Most computers, operating systems, and application programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. The information that comes with your computer also describes the diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or application program.
Calling for service
Please have the following information ready:
vMachine type, model, and serial number
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
To find the telephone number for the Support Center nearest you, see “Telephone numbers” in Chapter 3, “Getting help and service from IBM,” on page 39.
