Appendix B. Warranty information
This appendix contains warranty information for your ThinkPad, warranty period, warranty service and support, and the IBM Statement of Limited Warranty.
Warranty service and support
With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for
The following services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either
vEngineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered under warranty service:
vReplacement or use of
vIdentification of
vInstallation of customer replaceable units (CRUs).
vInstallation and configuration of machine code or licensed internal code that is designated as customer installable.
If you do not register your computer with IBM, you might be required to present proof of purchase to obtain warranty service.
Before you call for service
You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your computer and software.
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