Appendix
information
This
appendix
contains
warranty
information
for
your
ThinkPad,
warranty
period,
warranty
service
and
support,
and
the
IBM
Statement
of
Limited
Warranty.
Warranty
service
and
support
With
the
original
purchase
of
an
IBM
ThinkPad,
you
have
access
to
extensive
support.
During
the
IBM
Machine
warranty
period,
you
may
call
IBM
or
your
reseller
for
problem-determination
assistance
under
the
terms
of
the
IBM
Statement
of
Limited
Warranty.
The
following
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
if
you
have
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
IBM
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
IBM
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service,
either
on-site
or
at
an
IBM
service
center
as
determined
by
IBM.
v
Engineering
Change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
shipped
from
IBM.
In
those
instances,
IBM
will
make
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered
under
warranty
service:
v
Replacement
or
use
of
non-IBM
parts.
All
IBM
parts
contain
a
7-character
identification
in
the
format
IBM
FRU
XXXXXXX.
v
Identification
of
non-IBM
software
problem
sources.
v
Installation
of
customer
replaceable
units
(CRUs).
v
Installation
and
configuration
of
machine
code
or
licensed
internal
code
that
is
designated
as
customer
installable.
If
you
do
not
register
your
computer
with
IBM,
you
might
be
required
to
present
proof
of
purchase
to
obtain
warranty
service.
Before
you
call
for
service
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
IBM
provides
in
the
online
help
or
in
the
publications
that
are
provided
with
your
computer
and
software.
©
Copyright
IBM
Corp.
2004