Troubleshooting modem
The following table describes troubleshooting the modem.
Problem | Action |
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Your modem does not work | Check the following: | ||
properly after you install the | v The cable is connected to the modem card correctly. | ||
device driver. | v You selected Intel PRO/100 SP Mobile Combo | ||
| |||
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| Adapter application setting. | |
| v You are using the driver that is on the device drivers | ||
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| CD shipped with the combo card. | |
| v | For Windows 95, Windows 98, or Windows 2000, the | |
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| trouble indicator (an X or ! symbol) appears on the | |
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| modem icon in the ‘‘Device Manager.’’ | |
| v | For Windows NT 4.0, the Windows NT 4.0 Event | |
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| Viewer shows an error message. | |
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| If these items are OK, do the following: | |
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| 1. | Click Start. |
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| 2. | Move the cursor to Settings, and click Control |
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| Panel. |
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| 3. | |
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| 4. | Click Properties. |
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| 5. | Click the Connection tab. |
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| 6. | Clear the Wait for dial tone before dialing check |
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| box. |
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| 7. | Click Advanced. |
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| 8. | Clear the Use error control check box. |
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| 9. | Select the Use flow control check box, and make |
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| sure that Hardware (RTS/CTS) is selected. |
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| 10. | Click the OK button to return to the Modem |
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| Properties window. |
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| 11. Click Dialing Properties, and click either Tone | |
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| dialing or Pulse dialing. Most telephones today |
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| use tone dialing. |
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| 12. | Close all windows opened in this process. |
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