ThinkPad R30/R31 Hardware Maintenance Manual

Introduction

Important Service Information

Important

Diskette fixes are customer-installable. The diskette fixes are posted on the IBM support site http://www.pc.ibm.com/support/ .

Advise customers to contact the IBM® HelpCenter® at 800-772-2227 if they need assistance in obtaining or installing any diskette fixes.

Customers in Canada should call IBM® HelpCenter® at 800-565-3344 for assistance or download information.

FRU Replacement Strategy

Before Replacing Parts

Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual.

Use the following strategy to prevent unnecessary FRU replacement and service expense:

vIf you are instructed to replace a FRU and that does not correct the problem, reinstall the original FRU before you continue.

vSome computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and the first board that you replaced does not correct the problem, reinstall the original board, then replace the other (processor or system) board.

vIf an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms.

vR31 : When CPU is replaced, the heat sink should be replaced with new one also.

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IBM R31, R30 manual Introduction Important Service Information, FRU Replacement Strategy