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JVC GZE300BUS, GZEX355BUS Turning Off the Power

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Troubleshooting

When the unit is not working properly

Turning Off the Power

1Close the LCD monitor.

2Remove the AC adapter and battery pack from this unit, reattach them, open the LCD monitor and this unit powers on automatically. (Reset complete)

232

Contents

Page Holiday Season/Christmas Wedding Travel Amusement Park Verifying the Accessories Setting the Enforced Group Owner (DIRECT MONITORING) Changing the HTTP Port (DIRECT MONITORING/INDOOR Obtaining a Dynamic DNS (DDNS) Account Setting Dynamic DNS on this Camera (OUTDOOR Setting the Detection Method of this Camera (DETECT/MAIL Beginner’s Guide o[Getting Ready] Caution : Useful Shooting Techniques Record the happy Christmas celebration with your family Photo by 101st CAB, Wings of Destiny Creative Commons Attribution-NoDerivative Works Decorating the Tree and Preparing the Dinner Create an awesome wedding video for the bride and groom Discussing and Planning Before the Event oFinding out the route of entrance oNumber of times and timing of clothes-changing Finding the Right Angle to Capture Both Bride and Groom Advanced Operation with Two Camcorders o<Camcorder 1 Closing up on the bride and groom all the time o<Camcorder 2 Recording the congratulatory messages from friends at the same time oBattery Charger oTripod Recording the Excitement Before Departure Using Pan at the Places of Interest Showing Everyone Having a Good Time Take more shots of the smiling faces of everyone in the family Taking Videos or Still Images According to the Attraction oScenarios suitable for taking videos [Examples] 0Merry-go-round,go kart, coffee cup, etc o<Without backlight compensation o<With backlight compensation Illustration Memo : The battery pack is not charged at the time of purchase 1Attach the battery pack 2Connect the AC adapter to the DC connector 3Plug in the power Warning AOpen the lever on the strap lock B Adjust the length of the belt C Close the lever 0Be sure to fasten the grip belt properly If the belt is loose, this unit may drop and result in injuries or damages Using as a Hand Strap Removing the Card Push the SD card inward once, then pull it out straight Types of Usable SD Card The following SD cards can be used on this unit Operations are confirmed on the SD cards from the following manufacturers A Tap the displayed button (icon) or thumbnail (file) on the touch screen to make selection B Drag the thumbnails on the touch screen to search for the desired file 0The following is a screen of the model with Wi-Fifunctions 0Do not press or rub with excessive force 0Setting ends and returns to the menu screen 0Adjust by lightly tapping with a corner of an SD card, etc 0Do not press with an object with a sharp tip or do not press hard Names of Buttons and Functions on the LCD Monitor Recording Screen (Video/Still Image) Playback Screen (Video) Index Screen (Thumbnail Display) Display Playback Screen (Still Image) Menu screen (recording mode) 1Wi-Fimenu “Wi-FiCapabilities” (A p. 112) 2Shortcut Menu “Operating the Shortcut Menu” (A p. 207) Resetting the Clock Page Set the image stabilizer to b(OFF) when using a tripod for recording “Setting the Clock to Local Time when Traveling” (A p. 22) “Setting Daylight Saving Time” (A p. 22) Charging the Battery Pack Overseas Setting the Clock to Local Time when Traveling Setting Daylight Saving Time Product Name Description Approximate Recording Time (Using Battery) oGZ-EX355/GZ-EX310 (Maximum Recording Indications for Video Recording Display Icon oScenes of Intelligent Auto Operation Buttons for Video Recording Operation Buttons D / E Using the Silent Mode Capturing Still Images During Video Recording 0Tappears when “SILENT MODE” is set to “ON” Useful Settings for Recording “ QUICK RESTART ” (A p. 221) Page Indications During Still Image Recording Operation Buttons for Still Image Recording Snapshot Functions as the SNAPSHOT button halfway Displays the various menus of still image Page Manual Recording Menu Name Shooting According to Scene (Subject) Setting Effect Adjusting Focus Manually Adjusting Brightness Setting Backlight Compensation Details Setting White Balance Using MWB Taking Close-upShots Type of Effect Description of Effect Recording with Animation Effects (ANIMATION EFFECT) During Setting After Setting Note Recording with Face Decorations (DECORATE FACE EFFECT) Recording with Decorative Stamps (STAMP) Recording with Personal Handwriting (HANDWRITING EFFECT) 5Tap “HANDWRITING EFFECT” 6Select a line 0You can select a color from white, gray, black, etc 0Select Pto tap and erase part of the line 5Tap “TOUCH PRIORITY AE/AF” 6Tap the desired setting 0To reset, tap the desired position (face/color/area) again 0To cancel “AREA SELECT”, tap the white frame Deactivates the function Capturing Smiles Automatically (SMILE SHOT) 0Tap L to exit the menu as the previous screen appears 7Point the camera toward the human subject 0 A still image is automatically captured when smiles are detected “Setting SMILE%/NAME DISPLAY” (A p. 50) 0“SMILE SHOT” does not work in the following cases: 7Point the camera toward the pet 0 A still image is automatically captured when faces of pets are detected 0The camera is able to detect up to 6 faces of pets 0“PET SHOT” does not work in the following cases: “Recording with Effects” (A p. 38) Page 0A sound can be heard when recording is complete 11 Tap “OK” 0To cancel the registration, tap “STOP” 12 Tap on the on-screenkeyboard to enter a name, then tap “REG.” 0Tap “DELETE” to delete a character Setting SMILE%/NAME DISPLAY Alternatively, tap “SMILE%/NAME DISPLAY” in the shortcut menu. (Go to step 5.) 5Tap “SMILE%/NAME DISPLAY” Displays only the frames when faces are detected Displays the frames, names, and smile levels (%) when faces Editing the Registered Face Information 0The top menu appears. 2 Tap “SETUP” 6Tap the item to edit If you select “CHANGE ORDER OF PRIORITY”, proceed to step 13 in Canceling (Deleting) the Registered Face Information b OFF a ON rON (AIS) (A video mode only) 2Start recording a video (Video file in AVCHD only) Recording Speed 300 fps Image size Page Indications During Time-LapseRecording Display Time-LapseSetting OFF 1SEC INTERVAL Page It can be set for both video and still image modes 7Recording starts automatically when the subject within the red frame moves 0Set the recording mode to either A video or B still image 3Tap “MENU” 4Tap “SPECIAL RECORDING” Using the 2-/10-second Self-timer Using the Face Detection Self-timer Page Page Approximate Video Recording Time Picture quality Built-inmemory (GZ-EX355only) SDHC/SDXC card Approximate Number of Still Images (Unit: Number of Shots) Approximate Recording Time (Using Battery) o GZ-EX355/GZ-EX310 (Maximum Recording Time) The followings are the types of playback that can be performed by this unit Item Normal Plays back the recorded videos Playback Normal Playback Operation Buttons for Video Playback During Index Screen Display During Video Playback Adjusting the Volume of Videos You can use the zoom/volume lever to control the volume Timeline Bar Tap on a random position - Moves to the MARKING PLAYBACK Indications during the Marking Playback During the Normal Marking Playback Mark Delete button Deletes the mark that is currently displayed Playback Mark Indications during the Game Playback oDuring the Normal Game Playback oDuring the DIGEST/Game Playback Adjusting the Marked Playback Position DIGEST PLAYBACK 0After selecting a date, tap “NEXT” 0When “ALL” is tapped, Digest Playback will be performed for all the dates 7Tap to select a scene for Digest Playback 8Select the Digest Playback time oTypes of Digest Playback PLAYBACK PLAYLIST Creating Playlists： Page Operation Buttons for Still Image Playback During Still Image Playback File (Still Image) Rotates to the left (rotates by -90°with each Rotates to the right (rotates by 90° with each Slideshow Playback Deleting Files of a Selected Date： Connecting via the HDMI Mini Connector Operating in Conjunction with TV via HDMI Preparations Operation Method Connecting via the AV Connector 0Deleted files cannot be restored 0When files in a playlist are deleted, the playlist changes “Protecting Files” (A p. 81) 0Be sure to back up important files on a computer. “Backing Up Files” (A p. 98) Deleting the Currently Displayed File Protecting/Releasing Protection of the Currently Displayed File Protecting/Releasing Protection of Selected Files Page How to Enable Seamless Video Recording Again Creating Playlists with Selected Files Page Creating Playlists by Date Editing Playlists Deleting Playlists Page You can dub videos in standard quality by connecting to a DVD recorder 0Refer also to the instruction manuals of the TV and DVD recorder 1Remove the AC adapter and battery pack from this unit 3Connect to a DVD recorder AConnect using the provided AV cable. B Connect the AC adapter to this unit You can dub videos in standard quality by connecting to a VCR 0Refer also to the instruction manuals of the TV and VCR 3Connect to a VCR/DVD recorder 5Prepare the TV/VCR for recording 0 Insert a video tape 0Make sure that there is enough space left in the destination medium 0Videos in the SD card cannot be copied to the built-inmemory Tap A or B to select the video or still image mode 0The mode changes between recording and playback with every tap. 3 Tap “MENU” 5Tap “COPY” Page Page You can copy files to a computer using the provided software Discs can also be created using the computer’s DVD or Blu-raydrive To record to discs, a recordable DVD or 0Still images cannot be recorded to discs using the provided software 0Videos recorded in the iFrame format can not be copied Installing the Provided Software Backing Up Files Before making backup, make sure that enough free space is left in the 7 After selecting, click “Next” computer's hard disk (HDD) Backup will not start if there is not enough free space Disconnecting this Unit from Computer Recording Videos to Discs 6Sort the files in your desired order 7Click “Create Disk” DVD-R DVD-RDL DVD-RW For details, refer to the following link 8After copying, click “Cancel” Copy the files to a computer using the following method 7Copy the files to any folder in the computer (desktop, etc) 0The above operations on computer may vary with the system used 4Tap “CONNECT TO PC” 5Tap “PLAYBACK ON PC” List of Files and Folders Trouble with Using the Provided Software Everio MediaBrowser Telephone Homepage Installing the Provided Software (Built-in) Connect this unit to a computer with a USB cable Installation Procedure oWindows Vista/Windows oWindows XP Backing Up All Files 7 Start backup A Connect using the provided USB cable B Connect the AC adapter to this unit 0The provided software Everio MediaBrowser 4 starts up on the computer Organizing Files Identifying Video or Still Image： DVD-R DVD-RDL DVD-RWDVD+R DVD+R DL DVD+RW AVCHD DVD-Video 0Close the Everio MediaBrowser 4 program, if it starts Page Copy the files to a Mac computer using the following method 6Start iMovie 0 The subsequent operations are to be performed on the Mac computer iMovie and iPhoto 0For the latest information on iMovie or iPhoto, refer to the Apple website Terms Used in this Guide： Android Smartphone and Tablet Device AOS: Android2.3 or higher (This unit is not guaranteed to operate with all models.) BSupports GPS function (for GPS recording) iPhone/iPad/iPod touch oDo not use the Wi-Fifunction outside the country of purchase Exporting/Bringing the Unit Overseas 0Recording of videos and still images may be performed while monitoring What You Need 0Smartphone or Windows computer Connecting the Smartphone to the Camera Wirelessly Connect the smartphone to the camera by either of the following methods oConnection by entering the Wi-Fipassword Set the camera to the recording mode 2Tap the “Wi-Fi”(Q) icon. (Operation on this camera) Monitoring the Images from a Smartphone (or Computer) oSmartphone (Android / iPhone) “Installing Smartphone Applications” (A p. 158) 1Start “Everio sync. 2” on the smartphone after setting DIRECT MONITORING 0 When iFrame is selected for “VIDEO REC FORMAT”, the following oComputer (Windows 7) Connect the camera to the access point (wireless LAN router) Connect the camera to the access point by either of the following methods oWi-FiProtected Setup (WPS) Registration 3Tap 1on the lower right of the screen. (Operation on this camera) 4Tap “COMMON Wi-FiSETTING”. (Operation on this camera) 7Tap “SEARCH”. (Operation on this camera) 0The search results appear on the camera’s screen 9Register a password. (Operation on this camera) Tap on the Monitoring the images by connecting the smartphone and the camera oOperation on this camera 3Tap “INDOOR MONITORING” (O). (Operation on this camera) 5Start making a connection. (Operation on this camera) 6The following is displayed when the camera is connected to the access point oMonitoring from the computer (Windows7) Page 3Tap “OUTDOOR MONITORING” (M). (Operation on this camera) 0“LUPnP” is displayed when UPnP cannot be used 7Check the URL (WAN) 1Start “Everio sync. 2” on the smartphone after setting “OUTDOOR MONITORING” Tap “START” in OUTDOOR MONITORING on the camera to start 0Start using after changing the password 2Log in with your username and password 0Size of the still images shot by DETECT/MAIL is 640 x You can set to record videos on this unit automatically during detection “Setting detection interval” (A p. 136) 0Internet connection Account for sending Page Page Page Page 0Tap “STOP” to disconnect 5Connection is established; backup starts. (Indication on this camera) 0Tap “STOP” to disconnect. 6 Backup starts 0To see the status of backing up and remaining time, move the arrow to it 7Backup is completed. (Operation on this camera) 5Check the SSID and the PASS being displayed on the screen of the camera Page 0Press the “START/STOP” button to start a normal recording 0Manual recording cannot be performed 0It is not possible to switch to the playback mode Change the setting from the menu screen of the camera oChanging the setting of the AV terminal oSetting the camera to the pan cradle oOperations from the smartphone application Page Menu Settings VIDEO MAIL ADDRESS Selects the recipient’s e-mailaddress for video mails MAC ADDRESS FILTER (Default: “OFF”) needs to be registered to Everio in advance “Enabling the MAC Address Filter (TV MONITORING)” (A p. 154) Setting the Password (DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING) Changing the HTTP Port (DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING) Setting the Enforced Group Owner (DIRECT MONITORING) Changing the HTTP Port (DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING) Setting the UPnP of this Camera (OUTDOOR MONITORING) 4Tap “UPnP” Obtaining a Dynamic DNS (DDNS) Account Set your e-mailaddress as the username Check that you have received a confirmation Setting Dynamic DNS on this Camera (OUTDOOR MONITORING) Setting the Sender’s E-mailAddress of the Camera Page AUTHENTICATE Set this when the authentication method needs to METHOD be changed USERNAME Page Setting the Detection Method of this Camera (DETECT/MAIL SETTING) Setting the Detection Interval of this Camera (DETECT/MAIL SETTING) Setting Self Recording on this Camera (DETECT/MAIL SETTING) Registering the Access Points of the Camera to Connect (ACCESS POINTS) o Search and Register 2 Tap the “Wi-Fi”(Q) icon. (Operation on this camera) oManual Registration Page oWPS PIN Registration Editing LAN Settings of Access Points (Wireless LAN Router) Setting the Password (DIRECT MONITORING) Enabling the MAC Address Filter (TV MONITORING) Registering the MAC Address (TV MONITORING) Checking the MAC Address of this Camera Protecting the Network Settings with a Password Sets a password to lock and protect the network settings 2 Tap the “Wi-Fi”(Q) icon 5 Tap “MAC ADDRESS” Initializing the Wi-FiSettings 0To cancel, tap “NO” 0When “YES” is tapped, the network settings return to their default values Changing the Panning Speed Change the operation speed of the pan cradle (sold separately) via smartphone Select either of the 2: “HIGH SPEED” or “LOW SPEED” You can also send images recorded by the camera to the smartphone via Installing Smartphone Applications oAndroid Smartphone 1Tap “PLAY STORE” on the application list 2 Search for the “Everio sync. 2” application oTransfer Screen oGame Score Screen Using the Markings oCommon for Android and iOS oScreen display of the camera while marking Using the Game Score Page oScreen display of the camera while recording the game score Transferring Videos (AVCHD format) Page oTransferring manually Transferring Videos (iFrame format) Page Transferring Still Images Page Smartphone Application Settings Game Score Settings Page oVideo Index Screen (Thumbnail Display) (AVCHD) oVideo Index Screen (Thumbnail Display) (iFrame) oStill Image Index Screen (Thumbnail Display) oDETECT/MAIL SETTING Screen Direct Monitoring Unable to connect to camera 0 Check whether the Wi-Ficonnection is established successfully (URL required) 0 Check whether Wi-Fiis connected to “DIRECT-**EVERIO” INDOOR MONITORING (connection at home) access point Unsure of URL to access from a web browser Enter the address as shown in “URL(LAN):” into the web browser to access it OUTDOOR MONITORING (connection from the Internet) screen Enter the address as shown in “URL(WAN):” into the web browser to access it The URL (WAN) does not appear in the The URL (WAN) will not appear if dynamic DNS is not set on the camera E-mail(Notification Mail, Video Mail) Unable to send e-mails Check that the settings of the e-mailserver are correct Check that the settings of the sender’s e-mailaddress are correct Check that the username and password are correct Wi-FiSpecifications Wireless LAN Standard IEEE802.11b/g/n (2.4GHz band) Wi-Fisecurity Encryption: WEP, WPA, WPA2 DETECT/MAIL Page oSetting (Once setting is done, start from the “Regular Operation” below) Create a QR code oEnter values in the required items for direct monitoring Display the screen for reading the QR code Read a QR code oRegular Operation 2Tap “DIRECT MONITORING” 3The recording screen is displayed Page oEnter values in the required items for indoor monitoring Registering the access points (wireless LAN router) to this unit o Wi-FiProtected Setup (WPS) Registration Page Page Page Obtaining a Dynamic DNS Account oEnter values in the required items for outdoor monitoring 0DDNS: Set the connection environment to the internet. Normally set to “ON” 0User name (DDNS): set an user name for the obtained DDNS account 0Password (DDNS): set a password for the obtained DDNS account Page Page Connect this camera to a smartphone (or computer) 0The URL (WAN) for the smartphone to connect to appears Page oEnter values in the required items for setting the recipient’s e-mailaddress oEnter values in the required items for setting the sender’s e-mailaddress oEnter values in the required items for setting the e-mailserver (SMTP server) oEnter values in the required items for setting notification mails Page Page 0 The search results appear on the camera’s screen 0 The top menu appears 8 Tap the name (SSID) of the desired access point from the list of search results 3 Tap “DETECT/MAIL” (P) Check the incoming e-mail Page Page Record videos to send a video mail 4Tap “VIDEO MAIL ATTN.” oEnter values in the required items for the TV monitor MAC address filter: set to “ON” if monitoring images with a specific TV device Page Page Connect the TV to the access point For details on connecting your TV to a Connecting This Camera to the TV 8Images appear on the monitor of the DLNA device (Operation on DLNA device) 0If no image is displayed during TV monitoring, tap “STOP” to start from step Operating the Top Menu Operating the Shortcut Menu <Shortcut Menu During Video Recording Mode <Shortcut Menu During Still Image Recording Mode SCENE SELECT *Displayed only in the manual recording mode FOCUS Focus can be adjusted manually. “Adjusting Focus Manually” (A p. 33) BRIGHTNESS ADJUST WIND CUT Reduces the noise caused by wind Activates the function Activate the function automatically SHUTTER MODE VIDEO QUALITY Sets the video quality (if the video recording format is AVCHD) Enables recording in the best picture quality Enables recording in high picture quality MIC LEVEL SETTING K2 TECHNOLOGY HIGH SPEED RECORDING “Slow-motion (High-speed)Recording” (A p. 53) TIME-LAPSERECORDING “Recording at Intervals (TIME-LAPSERECORDING)” (A p. 54) STOP-MOTIONREC SELF-TIMER Use this when taking a group photo. “Taking Group Shots (Self-timer)”(A p. 58) 0Setting can be adjusted separately for videos. “GAIN UP (Video)” (A p. 208) IMAGE SIZE Sets the image size (number of pixels) for still images 3840X2160(8M) Takes still images with aspect ratio 16:9 1920X1080(2M) Page SEARCH DATE DISPLAY DATE/TIME Sets whether to display the recording date and time during video playback Does not display the date and time during playback Displays the date and time during playback PROTECT/CANCEL COPY MOVE EDIT PLAYLIST TRIMMING SLIDE SHOW EFFECTS COPY (GZ-EX355) MOVE (GZ-EX355) Mobile User Guide Displays the QR code to access the Mobile User Guide 0QR Code is a registered trademark of Denso Wave Incorporated CLOCK ADJUST DATE DISPLAY STYLE OPERATION SOUND AUTO POWER OFF QUICK RESTART DEMO MODE TOUCH SCREEN ADJUST OPEN SOURCE LICENSES (recording only) DISPLAY ON TV VIDEO OUTPUT HDMI OUTPUT HDMI CONTROL AV TERMINAL REC MEDIA FOR VIDEO (GZ-EX355) Sets the recording/playback media of videos BUILT-INMEMORY Records videos to this unit's built-inmemory SD CARD PLAYBACK ON PC CREATE DISC DIRECT DISC UPLOAD BACK UP A SNAPSHOT (Still Image Recording) Button B Zoom/Volume Lever C Lens Cover D Stereo Microphone A DC Connector A Tripod Mounting Hole B SD Card Slot C Battery Release Lever D Battery Mount ASpeaker A LCD Monitor A TOUCH PRIORITY AE/AF B Backlight Compensation C Auto REC D Tele Macro E Scene Select A Still Image Mode B Image Size CSelf-Timer D Remaining Number of Shots EFocus B Folder Number C File Number G SILENT MODE H 1080p Output Turning Off the Power Unable to turn on the power when using the battery pack Recharge the battery pack. “Charging the Battery Pack” (A p. 12) Check whether the terminals are dirty Short usage time even after charging “Optional Accessories” (A p. 23) Cannot insert the SD card Sound or video is interrupted Unable to copy to SD card There is no sound The same image is displayed for a long time Unable to delete file Unable to copy/move files to SD card. (GZ-EX355) BACK-UPmenu does not disappear Unable to copy files to the computer’s HDD “Installing the Provided Software” (A p. 97) Unable to copy files to DVD or Blu-raydisc with a PC Cannot upload the file to YouTube I am using a Mac computer The buttons on the touch screen do not work The “SELECT DEVICE” menu appears BPress and hold the START/STOP button for more than 2 seconds The “PLAYBACK ON PC” appears The image is grainy CHECK LENS COVER SET DATE/TIME COMMUNICATION ERROR Reconnect the USB cable FORMAT ERROR! (GZ-EX355) PROCESSING CANCELLED DUE TO LIMITED SPACE FOR OPERATION NO FILES (GZ-EX355) RECORDING CANCELLED (GZ-EX355) CAMERA TEMPERATURE IS HIGH PLEASE TURN CAMERA 0Wipe this unit with a dry, soft cloth to remove any dirt Mold may form if the lens is left dirty You can use a commercially available