Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE POSSIBLE CAUSE/SOLUTION

Range is not level.
Cannot move appliance
easily. Appliance must be
accessible for service.
Oven control beeps and
displays any F or Ell=E77
code error
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Electronic controls have detected a fault condition. Press the STOP key pad to clear the
display and ctop beeping. Turn appliance off and back on again. Try selected feature
again. If fault recurs, record fault number. Press the STOP key pad and call 1-800-4-MY-
HOME® for assistance (See back cover).
Surface element too hot incorrect control setting. Make sure the correct control is ON for the cooking zone.
or not hot enough.
Surface element does not
heat.
Surface elements do not
glow when on.
Entire range or oven does
not operate.
Oven control displays
icon.
Make sure to use correct cookware type for induction cooking. Look for cookware
specifically identified by the manufacturer for use with Induction cooktops. If you're not
sure, use a magnet to test whether the cookware type will work. If a magnet sticks to the
bottom of the cookware, the material type is correct for Induction cooking. It is
recommended to always use heavier HIGH quality stainless steel cookware on your
Induction Cooktop surface.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy and medium weight pans heat evenly. Because light weight
pans heat unevenly, foods may burn easily.
The induction cooking zones will not glow when they are on as cooking zone do. Induction
cooking uses electromagnetic energy to induce heat directly to the cookware.
No power to the appliance. Check steps under "Entire range or oven does not operate" in
this Before You Call checklist.
incorrect control setting. Make sure the correct control is set for the surface element to be
used.
Make sure cord/plug is plugged correctly into outlet. Check household circuit breakers.
Service wiring is not complete. Contact 1-800=4-MY-HOME® for assistance (See back cover).
Power outage. Check house lights to besure. Call your local electric company for service.
The _ will display in the oven control in the digital windows indicating that the ESEC has a
"lockout" condition. This condition is normal when using the cooktop lockout or Self-Clean
features. Wait for the Self-Clean cycle to completely finish or if using the Cooktop Lockout
feature, touch the CLOCK key pad for 3 seconds to unlock the cooktop.
Cookware make noises. The electronic processes involved with induction cooking may create some unusual noises.
These are normal for induction cooking process.
Oven light does not work. Replace or tighten bulb. See "Changing Oven Light" in this Use and Care Guide for
instructions.
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