Kenmore 790.99014, 790.99013 manual Before You Call, Occurrence, Possible Cause/Solution, enough

Before You Call

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

Range is not level.

Cannot move appliance easily.

Appliance must be accessible for service.

Surface element too hot or not hot

enough,

Surface element does not heat.

Oven does not operate.

Entire appliance does not operate.

Oven light(s) does not work.

Oven smokes excessively during broiling.

POSSIBLE CAUSE/SOLUTION

Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level (See the Range Installation instructions).

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance.

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Incorrect surface control setting. Make sure the correct control is set for the surface area you wish to heat.

Light-weight or warped cookware was used. Use only flat, evenly balanced, medium or
heavy-weight cookware. Flat pans heat	much better than warped	pans. Cookware materials	_
and weight of the material affect heating results. Heavy and medium-weight pans heat
evenly. Because light-weight pans heat	unevenly, foods may burn	easily.	_f_

No electrical power to the appliance. Check steps under "Entire Appliance Does Not Operate" in this "Before You Call" checklist.

Be sure the oven controls are set correctly for the desired function. See "Setting Oven Controls" or "Entire Appliance Does Not Operate" in this "Before You Call" checklist.

The time of day must first be set on the clock in order to operate the oven.

Make sure electrical cord/plug is plugged tightly into outlet.

Service wiring is not complete, Call 1-800-4-MY-HOME®(See back cover),

Electrical power outage. Check house lights to be sure, Call your local electric company for service.

Burned-out or loose bulb. See "Replacing Oven Light" section in this Use & Care Guide to replace or tighten the bulb(s).

Electrical power outage. Check house lights to be sure. Call your local electric company for service.

Meat is too close to the broil element. Reposition the rack to provide more clearance between the meat and the oven broil element.

Meat is not properly prepared. Remove excess fat from meat. Remove remaining fatty edges to prevent the meat from curling, but do not cut into the lean of the meat.

Broiler Pan used without the Broiler Pan Insert or insert is covered with foil, DO NOT use the Broiler Pan without the Broiler Pan Insert or cover the insert with foil.

Broiler Pan, Broiler Pan Insert or grease build-up undeneath the 6th rack position. Clean grease from below the 6th rack positiojn. Excessive smoking is caused by a build-up of grease or food spatters. If the Broiler Pan and insert is used often, clean these on a regular basis.

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