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You can solve many common refrigerator problems
easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve your
problem without outside help. If the suggestions do not
work, please call the KitchenAid Consumer Assistance
Center.
Troubleshooting Guide
Your refrigerator will not operate
CHECK IF ...
The power supply cord is unplugged.
A household fuse has blown or circuit
breaker has tripped.
The Freezer Control is turned to the
“OFF” position.
The refrigerator is defrosting.
THEN ...
Firmly plug the cord into a live outlet with proper voltage.
Replace the fuse or reset the circuit.
Refer to the “Setting temperature controls” section.
Recheck to see if the refrigerator is operating in 30 minutes. Your
refrigerator will regularly run an automatic defrost cycle.
If it is still not running after checking the above items, call the
Consumer Assistance Center.
The lights do not work
CHECK IF ...
The power supply cord is unplugged.
A household fuse or circuit breaker has tripped.
A light bulb is loose in the socket.
A light bulb has burned out.
THEN ...
Firmly plug the cord into a live outlet with proper voltage.
Replace the fuse or reset the circuit.
Turn the Freezer Control to “OFF.” Disconnect the refrigerator
from the electrical supply. Gently remove the bulb and reinsert.
Then reconnect the refrigerator to the electrical supply and reset
the Freezer Control.
Replace with an appliance bulb of the same wattage, size, and
shape. See the “Changing the light bulbs” section.
There is water in the defrost drain pan
CHECK IF ...
The refrigerator is defrosting.
It is more humid than normal.
Water in the defrost pan is overflowing.
THEN ...
The water will evaporate. It is normal for water to drip into
the defrost pan.
Expect that the water in the defrost pan will take longer to
evaporate. This is normal when it is hot or humid.
Check to make sure your refrigerator is level. (See the “Leveling”
section in the Installation Instructions.) If it is still overflowing,
there is probably something wrong with the refrigerator. Call the
Consumer Assistance Center.
TROUBLESHOOTING
GUIDE