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To avoid unnecessary service calls, please check the
“Troubleshooting Guide” section. It may save you the
cost of a service call. If you still need help, follow the
instructions below.
If you need assistance or
service in U.S.A.
Call the KitchenAid Consumer Assistance Center
toll-free at 1-800-235-0665. Our consultants are
available to assist you.
When calling: Please know the purchase
date, and the complete model and serial
number of your appliance (see the “A Note
to You” section). This information will help
us better respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances
• Installation information
• Use and maintenance procedures
• Accessory and repair parts sales
• Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.)
• Referrals to local dealers, service companies, and
repair parts distributors
KitchenAid-designated service technicians are trained
to fulfill the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the KitchenAid–designated service company in
your area, you can also look in your telephone directory
Yellow Pages.
Requesting Assistance or ServiceREQUESTING
ASSISTANCE OR SERVICE
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use factory-designated parts. These parts
will fit right and work right, because they are made to the
same exacting specifications used to build every new
KitchenAid®appliance.
To locate factory-designated parts in your area, call our
Consumer Assistance Center telephone number, your
nearest designated service center, or KitchenAid Factory
Service at 1-800-442-1111.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.