TROUBLE-
SHOOTING
Drawer does not work
■Is the drawer connected to a power source?
Refer to installation instructions to ensure proper installation.
■Has the household fuse or circuit breaker been tripped?
Replace the fuse or reset the circuit.
■Power switch is in the “ON” position and the indicator light is not illuminated.
Reset unit by turning the Power switch to “OFF” and then “ON”. The unit was in the timer mode and ran out of time.
Drawer does not slide properly
■Has the drawer been mounted properly on the slides?
Remove and remount the drawer on the slides. See the “Caring for Your Warming Drawer” section for instructions.
■Has the drawer been
Weight inside drawer should not exceed 100 lbs.
■Is the drawer load uneven?
Redistribute the contents to balance the weight evenly.
There is excessive moisture on the drawer
■Did you allow preheating time?
Preheat the drawer before each use. See “Using Your Warming Drawer” section for instructions.
■Is the
Set the
■Did you cover food with aluminum foil?
See the “Using Aluminum Foil” section for instructions.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KitchenAid® appliance.
To locate factory specified replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
Drawer did not shut off automatically
■Have you bypassed the timer?
Check the Timer Override switch, if the light is “ON” you have to shut drawer off manually. The Timer Override switch must be in the “OFF” position for the Timer to function properly.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Consumer Assistance Center
c/o Correspondence Dept.
2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
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