1. CAREFULLY INSPECT ALL ITEMS FOR DAMAGES BEFORE ACCEPTING DELIVERY. NOTE
ANY DAMAGES ON THE FREIGHT BILL OR EXPRESS RECEIPT. REQUEST NAME AND
SIGNATURE OF THE CARRIER’S AGENT AND KEEP COPY TO SUPPORT YOUR CLAIM.
Upon acceptance of items, owner assumes responsibility for its safe arrival. Report damages to the
carrier and file a claim immediately. Failure to do so may result in the denial of your claim. The
carrier will furnish you with necessary forms for filing a claim.
DAMAGES CAUSED DURING TRANSIT ARE NOT COVERED UNDER OUR WARRANTY.
2. PLEASE INSPECT CONTENTS OF PACKAGE(S) CAREFULLY UPON RECEIVING!
We must be notified in writing of any damages and/or missing parts within the allocated days upon
your receipt of package(s). Contact your local KOBE dealer or distributor or call KOBE for the time
CLAIMS WILL NOT BE ACCEPTED AFTER THE ALLOCATED DAYS.
NOTE: ITEMS WERE THOROUGHLY TESTED AND CAREFULLY PACKED IN OUR FACTORY
3. Products must be returned in good working condition with ALL original parts and documentation
packed in ALL original cartons, fillers and shipping cartons. A restocking fee of 25% will be charged
for all approved return(s).
EXCHANGES OR RETURNS MAY NOT BE ACCEPTED IF ANY PACKAGING IS MISSING.
4. MAKE SURE TO INSPECT THE HOOD FOR DAMAGES AND DEFECTS BEFORE
INSTALLATION. Appearance flaws of the hood found after installation and not affecting hood
performance is not covered under our warranty for returns or exchanges. Service visits not covered
under warranty will carry a service charge.
Before Installation: Return for exchange or refund (please see above for acceptable
After Installation: NO exchange or refund.