Konica Minolta C220, C280, C360

12 Troubleshooting for fax and

scanning problems

Contents

Main Table of contents 1 Introduction 2 Before using the Network Scan/Fax/Network Fax functions 3 Control Panel/Liquid Crystal Display 4 Registering the basic information 5Sending Page Page 6 Receiving (G3/IP/I-FAX) 7 Convenient functions (G3/IP/I-FAX) 8 Description of reports and lists 9 User Mode Settings 10 Administrator Mode Settings Page 11 PageScope Web Connection 12 Troubleshooting for fax and scanning problems 13 Appendix 14 Index Page 1 Introduction 1.1 Welcome 1.1.1 User's guides 1.1.2 User's Guide 1.2 Conventions used in this manual 1 2 % Page Page 2 Before using the Network Scan/Fax/Network Fax functions 2.1 Information 2.1.1 Transmission function Function type Notes on using fax functions (G3) Notes on using Network Fax Notes on using Internet Fax For details on [Network Fax Function Settings], refer to the [User's Guide Network Administrator]. Notes on using IP Address Fax 2.1.2 User authentication Page 2.1.3 Restriction on file name 2.2 Overview Page Page Page Page Page IP Address Fax Page 3 Control Panel/Liquid Crystal Display 3.1 Control panel Page Page 3.2 Touch panel 3.2.1 Screen component Icons that appear in the touch panel 3.2.2 Difference of screen display with/without optional devices If the Fax Kit FK-502 is not installed If the Fax Kit FK-502 is installed 3.2.3 Display and operation of Left panel Page Page For details on [Job History Thumbnail Display], refer to page10- 11. Page Page Page Page Check Job - Check Job Settings Check Job - Check Job Settings - Destination Settings Check Job - Check Job Settings - Scan Settings Page Page 4 Registering the basic information 4.1 To begin operation 4.1.1 Environment and device requirements 4.1.2 Network connection and settings Connection to network Network settings Specifying an E-mail address for this machine 4.1.3 Connection of modular cable 4.2 Store Address 4.2.1 Address Book 4.2.2 Group 4.3 Optional settings Fax/Scan programs For details, refer to page 9-24. For details, refer to page 9-20. Custom display settings 4.4 Using the Web service Page Page 5Sending 5.1 Operation flow 5.1.1 Scan/Network Fax Page 5.1.2 G3 fax 5.1.3 Recalling a program Page For the description and procedure on registering a program, refer to page9-20. 5.1.4 Broadcasting Page 5.2 Using the advanced preview 5.2.1 Preview screen Preview - View Pages Page Preview - View Pages - Change Setting Preview - View Status Page Page 5.3 Fax/scan mode menu tree [Address Book] tab [Direct Input] tab [Job History] tab [Address Search] tab [Off-Hook] [Scan Settings] [Original Settings] [Communication Settings] 5.4 Fax/Scan initial screen 5.4.1 Description of screen components 5.5 Address Book Me (Scan to Me) For details on setting this function, refer to the [User's Guide Network Administrator]. Page Index Page Page 5.6 Direct Input Page 5.6.5 IP Address Fax [Address] [Port Number] [Destination Machine Type] [Next Destination] Page Page Page Page 5.7 Job History [Name] 5.8 Address Search Page 5.9 Off-Hook (G3) Manual transmission 5.10 Scan Settings Page 5.10.4 File Type File Type Scan Setting Encryption Page Stamp Composition Outline PDF 5.10.5 Density 5.10.6 Color (E-mail/BOX/SMB/FTP/WebDAV/IP/I-FAX) Page [Photo Size] 5.10.8 Image Adjustment - Background Removal 5.10.9 Image Adjustment - Sharpness 5.10.10 Application - Frame Erase Page Page 5.10.12 Application - Annotation Selecting the Annotation User Box 5.10.13 Application - Stamp/Composition Date/Time Page Number Stamp Header/Footer For details on registering a header/footer, refer to page10-10. 5.10.14 Application - Send & Print [Copies:] [Simplex/Duplex] [Staple] Page Page 5.11 Original Settings 5.11.5 Direction Settings - Binding Position 5.11.6 Total # of Pages (Quick Memory TX) (G3) 5.11.7 Despeckle 5.12 Communication Settings 5.12.1 Line Settings (G3) Overseas TX ECM OFF V.34 OFF Page Page Page Page Polling RX - Normal Polling RX - Bulletin Timer transmission (Timer TX) Password transmission (Password TX) Polling TX - Normal Polling TX - Bulletin F-Code transmission (F-Code TX) For details on the S/MIME Communication Settings, refer to the [User's Guide Network Administrator]. 5.12.5 E-Mail Encryption (E-mail) For details on the S/MIME Communication Settings, refer to the [User's Guide Network Administrator]. 5.12.6 Digital Signature (E-mail) 5.12.7 Fax Header Settings (G3/IP/I-FAX) 5.13 Redialing (G3/IP) 5.13.1 Auto redialing 5.13.2 Manual redialing 5.13.3 Fax Retransmit (G3) Page 6 Receiving (G3/IP/I-FAX) 6.1 Receiving (G3: Without external telephone connected) 6.1.1 Auto RX (Dedicated for fax line) For details on Line Parameter Setting, refer to page 10-17. 6.2 Receiving (G3: With external telephone connected) 6.2.1 Manual RX (Dedicated telephone line) 6.3 Receiving (I-FAX) Receiving E-mails automatically Receiving E-mails manually 6.4 Receiving (IP) 6.5 In-memory proxy reception 6.5.1 In-memory proxy reception 6.5.2 Forwarding of job after in-memory proxy reception (G3) 6.6 Printing upon data reception 6.6.1 Printing at reduced size For details on the zoom ratio setting, refer to page 10-19. 6.6.2 Printing at reduced size to fit the paper size to be printed Step 1: Select optimal paper size Page Step 2: Select actual print paper size Page Restrictions for printing 6.6.3 Printing at full size 6.6.4 Printing method upon data reception Page 6.7 Footer Position For details on the setting of reception information, refer to page1 0-15. Inside Body Text Outside Body Text Not Printed Page Page 7.2 PC-Fax RX (G3) 7.3 TSI Distribution (G3) 7.4 Confidential RX (G3) 2 31 Settings required for confidential reception Receiving by confidential reception Sending by confidential transmission 7.5 Relay distribution (G3) 7.5.1 Description of relay distribution 7.5.2 To perform relay distribution For details on registering the Relay User Box, refer to the [User's Guide Box Operations]. Page 7.6 Polling TX/RX (G3) 7.6.1 Polling TX 7.6.2 Polling RX 7.7 Bulletin (G3) 7.8 Fax transmission using extension lines (G3) 7.9 Fax forwarding (G3) Page 8 Description of reports and lists 8.1 Types of reports and lists 8.1.1 Reports 8.1.2 Lists Page Information included in the list Page 8.2.2 [Group List] How to print 1 2 1 2 8.3 Reports/lists commonly used among G3/IP/I-FAX 8.3.1 [Activity Report] Print sample Information included in the list Page % Page Page Page 8.4 Report printed for G3 fax Page Page Page Page 8.5 Report printed for Internet Fax % Page Page Page 9 User Mode Settings 9.1 Menu trees in User mode 9.1.1 [One-Touch/User Box Registration] Page Page 9.1.2 [User Settings] 9.1.3 Mode Memory 9.2 One-Touch/User Box Registration 9.2.1 Displaying the One-Touch/User Box Registration screen 9.2.2 Address Book - E-Mail 9.2.3 Address Book - User Box 9.2.4 Address Book - Fax For details on the Confirm Address function, refer to page10-21. 9.2.5 Address Book - PC (SMB) Page 9.2.6 Address Book - FTP 9.2.7 Address Book - WebDAV Page 9.2.8 Address Book - IP Address Fax 9.2.9 Address Book - Internet Fax 9.2.10 Registering groups 9.2.11 Registering E-mail setting subjects (E-mail/I-FAX) 9.2.12 Registering an E-mail setting text (E-mail/I-FAX) 9.2.13 Registering a scan/fax program Registering programs 1 2 3 Check Program Settings Delete 9.2.14 Create User Box - Confidential User Box (G3) For details, refer to the [User's Guide Box Operations]. Page Page 9.3 User Settings 9.3.1 Displaying the User Settings screen 9.3.2 Custom Display Settings - Scan/Fax Settings 9.3.3 Custom Display Settings - Fax Active Screen (G3/IP/I-FAX) 9.3.4 Custom Display Settings - Search Option Settings 9.3.5 Scan/Fax Settings Page Page 10 Administrator Mode Settings 10.1 Configuration before use 10.1.1 E-mail 10.1.2 User Box 10.1.3 SMB 10.1.6 Internet Fax 10.1.7 IP Address Fax 10.2 Menu tree in Administrator mode 10.2.1 [System Settings] 10.2.2 [Fax Settings] Page 10.2.3 [Security Settings] 10.3 Administrator Settings (E-mail/Box/SMB/FTP/WebDAV) 10.3.1 Displaying the Administrator Settings screen 10.3.2 System Settings - Restrict User Access Restrict Access to Job Settings Page 10.3.4 System Settings - Stamp Settings - Header/Footer Settings 10.3.5 System Settings - Advanced Preview Setting Original direction setting dis- play 10.3.6 Security Settings - Security Details Page 10.4 Administrator Settings (G3) 10.4.1 System Settings - Power Save Settings - Enter Power Save Mode 10.4.2 System Settings - Output Settings - Print/Fax Output Settings - Fax Page 10.4.7 Fax Settings - Header/Footer Position Page 10.4.8 Fax Settings - Line Parameter Setting For details on Auto RX, refer to page 6-2. For details on Manual RX, refer to page6-3. Page 10.4.9 Fax Settings - TX/RX Setting To enable the setting for the print paper size, set [Tray Selection for RX Print] to [Auto]. Page 10.4.10 Fax Settings - Function Settings Function ON/OFF Settings For details on registering the Relay User Box, refer to the [User's Guide Box Operations]. Memory RX Setting Closed Network RX Forward TX Setting For details on the Confirm Address function, refer to page 10-21. Incomplete TX Hold PC-Fax RX Settings For details on PC-Fax RX, refer to page7-3. TSI User Box Setting For details on the TSI User Box function, refer to page 7-4. 10.4.11 Fax Settings - PBX Connection Setting 10.4.12 Fax Settings - Report Settings Page Page Function Settings Multi Line Settings Page Page Page Page Page Page 10.5.13 Fax Settings - Network Fax Settings Black Compression Level Color/Grayscale Multi-Value Compression Method Internet Fax Self RX Ability (I-FAX) Internet Fax Advanced Settings (I-FAX) IP Address Fax Setting 10.5.14 Security Settings - Security Details Manual Destination Input For the setting procedure, refer to page 10-11. Restrict Fax TX For the setting procedure, refer to page 10-31. Page Page 11 PageScope Web Connection 11.1 Using PageScope Web Connection 11.1.1 Operating environment 11.1.2 How to access 1 2 Page 11.2 Logging in and logging out Page Page 11.2.2 Logout 11.2.3 Login Login options Page Logging in as a registered user % Page 2 Display mode in administrator mode Page Logging in as a User Box administrator % 11.3 Page Configuration Page 11.4 User Mode Overview 11.4.1 Information 11.4.2 Job 11.4.3 User Boxes For details on the operating procedures for User Boxes, refer to the [User's Guide Box Operations]. 11.4.4 Direct Print 11.4.5 Store Address 11.4.6 Customize 11.5 Administrator Mode Overview 11.5.1 Maintenance 11.5.2 System Settings 11.5.3 Security 11.5.4 User Authentication/Account Track 11.5.5 Network 11.5.6 User Boxes 11.5.7 Printer Settings 11.5.8 Store Address 11.5.9 Fax Settings 11.5.10 Setting for each purpose Page 12 Troubleshooting for fax and scanning problems 12.1 Cannot send faxes 12.1.1 G3 Fax 12.1.2 Network fax or network scan sending 12.2 Cannot receive faxes 12.2.1 G3 Fax 12.2.2 Network Fax 12.3 Error messages displayed 12.3.1 G3 Fax 12.3.2 If the HDD Ready indicator indicates an HDD malfunction 12.3.3 Network Fax Error Code Transmission system error code Reception system error code 12.4 If [Contact your service repres entative.] is displayed (Service Call) Page 13 Appendix 13.1 Product specifications 13.1.2 Fax function 13.1.1 Scanner functions 13.2 Tips 13.2.1 Number of pages saved in memory 13.2.2 Telling the machine to make a scan through a computer (Web service) Telling the machine to make a scan through a computer 1 2 Page 13.3 Scanner Glossary Page Page Page Page 13.4 Internet Fax Glossary 13.5 Fax Glossary Page Page Page Page 14 Index 14.1 Index by item Page Page 14.2 Index by button