Customer support, Getting Help, Qualified service | Kyocera K126C

9GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding

or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.tracfone.com.

For additional questions, you may contact the Tracfone Customer Care Center in either of the following ways:

•Web site: www.tracfone.com or www.net10.com

•Phone: 1-800-867-7183 or 1-877-TEN-CENT

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s Mobile Equipment Identifier (MEID).

–To locate the MEID select Menu → Settings → Phone Info → Build Info and scroll down to MEID: for the 18-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone accessories

To shop for phone accessories, visit www.kyocera-wireless.com/store. You may also call us at 1-800-349-4188 (U.S.A. only) or 1-858-882-1410.

Become a product evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

44	Getting Help

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Kyocera K126C manual Customer support, Getting Help, Qualified service, Phone accessories Become a product evaluator

Contents

Page User Guide for the Kyocera K126C Phone Optimize your phone’s performance Medical devices Accessories Battery and charger specifications Contents Getting Help Installing the battery Charging the batteryRecharging the battery Getting Started Caring for the battery Common causes of battery drainGeneral safety guidelines Do not take apart, puncture, or short-circuit the battery User Guide for the Kyocera K126C Phone Getting to know your phone Accessing menu items Using menusContents of the main menu are as follows Performing basic functions Answering calls Making a callMaking and Answering Calls Dealing with missed calls Using the speakerphoneViewing recent calls Using speed dialing Speed dialingCalling recent calls Erasing recent calls Setting up voicemail Using 1-Touch dialingTouch dialing Enabling 1-Touch dialing Calling emergency services To exit Emergency modeIf you see only the symbol Silencing an incoming call Timing your calls Changing the keyguard settingLocking the keypad Understanding text entry screens Entering TEXT, NUMBERS, and SymbolsText entry modes Capitalization settings Entering symbolsSwitching default text entry modes Changing modes Quick reference to text entry Select Save when done Creating a new contactStoring Contacts Adding a code or extension Editing or erasing a contact Editing a phone number Checking the Frequent List Finding contact informationSearching the Contacts directory Using Fast Find To set Fast Find Sending and Receiving Text Messages Sending text messagesCreating a text message Send Later-Schedule when to send the message Adding a signatureIf you cannot send messages Set Priority-Label the message as Urgent Receiving incoming calls while creating messages Viewing the Outbox If you see the symbol If the symbol is flashing, the message is urgentRetrieving text messages Reading the message Setting message alerts Erasing messagesErasing single messages Erasing all messages Customizing message settings Creating group listsCreating and editing prewritten messages AutoText To create a new pre-written message, select Contents of the Settings menu are as follows Customizing Your Phone Setting the phone to vibrate or light up Silencing all soundsChoosing ringers Assigning business and personal ringers Adjusting volume Setting message alerts Using shortcutsUsing the Frequent Contacts shortcut Creating a shortcut to frequent contacts Personalizing the screen Changing your bannerChoosing a menu view Banner is the personal label for your phone Creating a secure environment Unlocking the phone Restricting callsDesignating emergency numbers Network settings Accessory settings Factory reset Using a Hearing Aid device Brick Attack My SoundsMy Graphics Tools & Games Alarm Clock SchedulerTip Calculator Creating an event World Clock CalculatorUse the calculator for basic mathematical equations Timer Press Search Press to silence the alarm Stopwatch Setting up voice dialing Using Voice RecognitionCreating a voice tag for a contact Viewing entries with voice tags Making a call using voice tags Making a call using digit dialingErasing a voice tag Erasing all voice tags Using voice features Answering using voice commandsWaking up the phone Answering the phone To activate the Voice Answer setting Highlight Enabled and press To answer a callTraining voice recognition Ignoring an incoming call Qualified service Phone accessories Become a product evaluatorCustomer support Getting Help Consumer Limited Warranty Said Accessories Cause Damage or a Defect to the Phone Index TTY/TDD