LaCie Slim DVD±RW • Design by Sam Hecht | Troubleshooting | |
User Manual | page 18 | |
|
|
|
5.1. Mac Users
Problem | Question | Solution | |
The drive is not recognized | Does your computer’s configuration | See section 1.1. Minimum System Requirements. | |
by the computer. | meet the minimum system require- |
|
|
| ments for use with this drive? |
|
|
| Is the drive receiving enough power | The Slim DVD±RW may not be receiving sufficient power through | |
| through your computer’s USB bus? | your computer’s USB bus. Please try attaching the additional USB | |
|
| 2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an | |
|
| optional external power supply (not included). | |
| Did you follow the correct installation | Review the installation steps in 2. Connecting Your LaCie Slim | |
| steps? | DVD±RW. | |
| Is there an icon on your desktop? | Look for an icon on your desktop that represents disc you have | |
|
| inserted. If the disc does not appear, follow the rest of the Trouble- | |
|
| shooting tips to isolate the problem. | |
| Are both ends of the USB cable | ✦✦ | Disconnect the USB cable, wait 10 seconds and then recon- |
| securely attached? |
| nect. |
|
| ✦✦ Ensure that USB connectors are properly aligned. USB cables | |
|
|
| can only be inserted one way. Make sure that they are cor- |
|
|
| rectly oriented. |
|
| ✦✦ | Check that the USB connectors are straight and fully seated |
|
|
| in the USB ports. |
|
| ✦✦ | Only use certified USB cables, such as the cables provided |
|
|
| with your LaCie drive. |
|
| If you have followed all of these steps and the drive is still not | |
|
| recognized, shut down your computer, wait 3 to 5 minutes, restart | |
|
| your computer and try again. | |
| Is there a conflict with other device | Contact LaCie Customer Support for assistance. See 6.1. LaCie | |
| drivers or extensions? | Technical Support Contacts. | |
| Did you attach the primary USB 2.0 | The USB 2.0 Y cable that is shipped with the device has two USB | |
| A plug? | 2.0 A plugs: the primary (without the lightning bolt sticker) and | |
|
| the secondary (with the lightning bolt sticker). For most computers, | |
|
| attaching the primary plug will allow for sufficient power and carry | |
|
| the data signal. The secondary plug does not carry a data signal as | |
|
| it is only meant to provide additional power when necessary. | |
