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LaCie 301910 LaCie Slim DVD±RW D esign by S am H echt, User Manual, Troubleshooting, page

Models: 301910

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LaCie Slim DVD±RW • Design by Sam Hecht		Troubleshooting
User Manual		page 20

Problem	Question	Solution
The drive’s media tray	Is the disc full?	To verify the contents of the disc:
automatically ejects a disc		✦✦	Use your recording software OR
when you try to record on		✦✦	Use your recording software OR
when you try to record on
it, or the drive is not writ-		✦✦	Select the disc on the desktop and select Get Info from the
ing to CD/DVD correctly.			File menu. If the disc appears empty but the problem persists,
			try using another piece of media.
	Does the drive support the format of	Check section 1.5. Supported DVD and CD Formats for information
	the disc you have inserted?	about the different formats supported by your drive.
	Is the disc damaged?	Carefully inspect the disc. Look to see if there are highly visible
		scratches to the recording surface (the bright, shiny, reflective side)
		of the disc. If in doubt, try another disc.
	Has the recording software been in-	Double-check the installation of your recording software and re-
	stalled correctly?	install the software, if necessary. Review the recording software’s
		troubleshooting and help sections for more information about the
		recording software.
	Are you receiving buffer underrun er-	For the best recordings, follow these tips to avoid buffer underrun
	rors (has something interrupted the	interruptions:
	stream of data to the recorder)?	✦✦ Quit all other running software programs before starting to

			record.
		✦✦	De-activate File Sharing if it is running.
		✦✦ If you are making a direct recording, such as a copy, from a
			CD or a DVD, make sure that the speed of the drive playing
			the CD or DVD is fast enough to provide a sufficient data
			stream to the LaCie drive. When making copies, it is recom-
			mended that you transfer the material to be copied to your
			hard drive, and then make the recording from the data on the
			hard drive.
		✦✦ Reduce the write speed of the LaCie drive using the appropri-
			ate menu in the recording software.

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LaCie 301910 LaCie Slim DVD±RW D esign by S am H echt, User Manual, Troubleshooting, page, Problem, Question, Solution

Contents

Table of Contents LaCie Slim DVD±RW D esign by S am H echtUser Manual pageLaCie Slim DVD±RW Design by Sam Hecht ForewordCopyrights TrademarksHealth, Safety & General Use Precautions Health & Safety PrecautionsGeneral Use Precautions LaCie Slim DVD±RW Design by Sam HechtIMPORTANT INFO Any loss, corrup- tion or destruction of data while using a LaCie drive is the sole responsibility of the user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss of your data, LaCie highly rec- ommends that you keep TWO copies of your data one copy on your external hard drive, for instance, and a second copy ei- ther on your internal hard drive, another external hard drive or some other form of removable storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on back- up, please refer to our website LaCie Slim DVD±RW D esign by S am H echtUser Manual ForewordConnecting Your LaCie Slim DVD±RW Using Your LaCie Slim DVD±RW Troubleshooting1. Introduction Quick Links1.1. Minimum System Requirements Windows UsersMac Users Linux Users1.2. Box Content Quick Install GuideBox Content Setup Steps LaCie Slim DVD±RW D esign by S am H echt1.3. Views of the Drive Front ViewRear View 2. Drive Activity LED1.4. Cables and Connections 1.4.1. Hi-Speed USBUSB 2.0 Y Cable USB Icons1.5. Supported DVD and CD Formats 1.5.1. DVD and CD Media Format DefinitionsTable 01 - Supported DVD and CD Formats Format2. Connecting Your LaCie Slim DVD±RW 2.1. Connecting the USB 2.0 Y CableGetting Connected Mac Users3. Using Your LaCie Slim DVD±RW 3.2. Accessing DiscsUsing Your LaCie Slim DVD±RW 3.1. Inserting Discs3.3. Ejecting Discs 3.4. Emergency Disc EjectionUsing Your LaCie Slim DVD±RW LaCie Slim DVD±RW Design by Sam Hecht User Manual4. Helpful Technical Information 4.1. DVD and CD Software4.2. File System Formats Helpful Technical Information4.3. DVD±RW Writing Methods Table 02 - DVD±RW Writing MethodsRO PW LaCie Slim DVD±RW Design by Sam Hecht4.4. About DVD/CD Available Capacity 4.5. USB Questions & Answers4.6. Data Transfers What Are the Benefits of the USB Interfaces?5. Troubleshooting Manual UpdatesTroubleshooting LaCie Slim DVD±RW Design by Sam Hecht User ManualProblem Solution5.1. Mac Users QuestionTroubleshooting ProblemSolution LaCie Slim DVD±RW D esign by S am H echtTroubleshooting ProblemSolution LaCie Slim DVD±RW D esign by S am H echt5.2. Windows Users continued on the next pageTroubleshooting Problem2. Connecting Your LaCie Slim DVD±RW for more information TroubleshootingProblem SolutionWhere to Find Information 6. Contacting Customer SupportBefore You Contact Technical Support Contacting Customer Support6.1. LaCie Technical Support Contacts LaCie Slim DVD±RW D esign by S am H echtUser Manual Contacting Customer Support7. Warranty Information Warranty InformationNote to Australian Customers Contact us