LaCie 301910 Contacting Customer Support, Before You Contact Technical Support, Information, page

LaCie Slim DVD±RW • Design by Sam Hecht	Contacting Customer Support
User Manual	page 23

6. Contacting Customer Support

Before You Contact Technical Support

1.Read the manuals and review section 5. Troubleshooting.

2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and securely attached.

If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:

Information	Where to Find Information
LaCie Slim DVD±RW serial number	Located on a sticker at the back of drive or on the original packaging
Macintosh/PC model	Mac users: Click on the Apple icon in the menu bar and select About This
Operating system version	Mac.
Processor speed	Windows users: Right click My Computer and select Properties > General.
Computer memory
The brands and models of other internal and external	Mac users: Click on the Apple icon in the finder bar and select About This
peripherals installed on your computer	Mac. Select More Info... The Apple System Profiler will launch and will list your
	internal and external peripherals.
	Windows users: Right click My Computer and select Properties > Hard-
	ware.