LaCie 301910 Windows Users, continued on the next page, LaCie Slim DVD±RW Design by Sam Hecht

Models: 301910

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5.2. Windows Users

LaCie Slim DVD±RW • Design by Sam Hecht

Troubleshooting

User Manual

page 21

 

 

 

5.2. Windows Users

Problem

Question

Solution

The drive is not recognized

Does your computer’s configuration

See section 1.1. Minimum System Requirements.

by the computer.

meet the minimum system require-

 

 

 

ments for use with this drive?

 

 

 

Is the drive receiving enough power

The Slim DVD±RW may not be receiving sufficient power through

 

through your computer’s USB bus?

your computer’s USB bus. Please try attaching the additional USB

 

 

2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an

 

 

optional external power supply (not included).

 

Did you follow the correct installation

Review the installation steps in 2. Connecting Your LaCie Slim

 

steps?

DVD±RW.

 

Is there an icon for the drive in My

Go into My Computer and look for an icon and drive letter as-

 

Computer?

signed to the LaCie drive. If the drive does not appear, follow the

 

 

rest of the Troubleshooting tips to isolate the problem.

 

Are both ends of the USB cable

Disconnect the USB cable, wait 10 seconds and then recon-

 

securely attached?

 

nect.

 

 

Ensure that USB connectors are properly aligned. USB cables

 

 

 

can only be inserted one way. Make sure that they are cor-

 

 

 

rectly oriented.

 

 

Check that the USB connectors are straight and fully seated

 

 

 

in the USB ports.

 

 

Only use certified USB cables, such as the cables provided

 

 

 

with your LaCie drive.

 

 

If you have followed all of these steps and the drive is still not

 

 

recognized, shut down your computer, wait 3 to 5 minutes, restart

 

 

your computer and try again.

 

Is there a conflict with other device

Contact LaCie Customer Support for assistance. See 6.1. LaCie

 

drivers or extensions?

Technical Support Contacts.

 

 

Go to Start > Control Panel > Performance and Maintenance

 

 

> System > Hardware tab > Device Manager button > USB

 

 

Controller. Click on the + sign next to the controller icon, and you

 

 

should see your device listed.

 

 

If you still can’t see your device, recheck the cables and try the

 

 

other troubleshooting tips listed here.

 

Did you attach the primary USB 2.0

The USB 2.0 Y cable that is shipped with the device has two USB

 

A plug?

2.0 A plugs: the primary (without the lightning bolt sticker) and

 

 

the secondary (with the lightning bolt sticker). For most computers,

 

 

attaching the primary plug will allow for sufficient power and carry

 

 

the data signal. The secondary plug does not carry a data signal as

 

 

it is only meant to provide additional power when necessary.

continued on the next page>>

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LaCie 301910 Windows Users, continued on the next page, LaCie Slim DVD±RW Design by Sam Hecht, User Manual, Problem