LaCie 301910 LaCie Slim DVD±RW D esign by S am H echt, User Manual, Troubleshooting, page

LaCie Slim DVD±RW • Design by Sam Hecht	Troubleshooting
User Manual	page 19

Problem	Question	Solution
The drive is not running	Are there other USB devices con-	Disconnect any other USB devices and see if the drive’s perfor-
noticeably faster when	nected to the same port or hub?	mance improves.
connected via Hi-Speed	Is the drive connected to a USB hub?	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
USB 2.0.
		speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make
		sure your USB hub supports Hi-Speed USB 2.0.
	Is the drive connected to a Hi-Speed	Make sure that the Hi-Speed USB 2.0 drivers for both your host
	USB 2.0 port on your computer?	bus adapter and device have been installed correctly. If in doubt,
		uninstall the drivers and re-install them.
	Does your computer or operating	See 1.1. Minimum System Requirements and 4.6. Data Transfers
	system support Hi-Speed USB 2.0?	for more information.
The drive is working	Is the drive connected directly to the	Make sure that your drive is connected directly to the computer (see
slowly.	host computer?	2. Connecting Your LaCie Slim DVD±RW for more information).
		For best performance, connect devices directly to the computer. For
		more information, see 4.6. Data Transfers.
The drive’s media tray will	Have you tried dragging the disc’s	Drag the disc icon onto the Trash icon. The disc should then eject
not open.	icon to the Trash?	automatically. If this does not work, try using the eject function of
		the software program that you are using.
	Has a software program locked the	To check, disconnect the interface cable, then reconnect and push
	eject function?	the Open/Close button. If the disc still will not eject, see section
		3.4. Emergency Disc Ejection for more information on how to eject
		your media.