LaCie 301910 user manual Drive’s media tray Are you receiving buffer underrun

LaCie Slim DVD±RW • Design by Sam Hecht	Troubleshooting
User Manual	page 22

Problem	Question	Solution
The drive is not running	Are there other USB devices con-	Disconnect any other USB devices and see if the drive’s perfor-
noticeably faster when	nected to the same port or hub?	mance improves.
connected via Hi-Speed	Is the drive connected to a USB hub?	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
USB 2.0.
		speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make
		sure your USB hub supports Hi-Speed USB 2.0.
	Is the drive connected to a Hi-Speed	Make sure that the Hi-Speed USB 2.0 drivers for both your host
	USB 2.0 port on your computer?	bus adapter and device have been installed correctly. If in doubt,
		uninstall the drivers and re-install them.
	Does your computer or operating	See 1.1. Minimum System Requirements and 4.6. Data Transfers
	system support Hi-Speed USB 2.0?	for more information.
The drive is working	Is the drive connected directly to the	Make sure that your drive is connected directly to the computer (see
slowly.	host computer?	2. Connecting Your LaCie Slim DVD±RW for more information).
		For best performance, connect devices directly to the computer. For
		more information, see 4.6. Data Transfers.
The drive’s media tray	Is the disc full?	To verify the contents of the disc:
automatically ejects a disc		✦✦	Use your recording software OR
when you try to record on
it, or the drive is not writ-		✦✦	Select the disc on the desktop and select Get Info from the
ing to CD/DVD correctly.			File menu. If the disc appears empty but the problem persists,
			try using another piece of media.
	Does the drive support the format of	Check section 1.5. Supported DVD and CD Formats for information
	the disc you have inserted?	about the different formats supported by your drive.
	Is the disc damaged?	Carefully inspect the disc. Look to see if there are highly visible
		scratches to the recording surface (the bright, shiny, reflective side)
		of the disc. If in doubt, try another disc.
	Has the recording software been	Double-check the installation of your recording software and re-
	installed correctly?	install the software, if necessary. Review the recording software’s
		troubleshooting and help sections for more information about the
		recording software.
The drive’s media tray	Are you receiving buffer underrun	For the best recordings, follow these tips to avoid buffer underrun
automatically ejects a disc	errors (has something interrupted the	interruptions:
when you try to record on	stream of data to the recorder)?	✦✦	Quit all other running software programs before starting to
it, or the drive is not writ-
			record.
ing to CD/DVD correctly.
		✦✦	De-activate File Sharing if it is active.
		✦✦	If you are making a direct recording, such as a copy, from a
			CD or a DVD, make sure that the speed of the drive playing
			the CD or DVD is fast enough to provide a sufficient data
			stream to the LaCie drive. When making copies, it is recom-
			mended that you transfer the material to be copied to your
			hard drive, and then make the recording from the data on
			the hard drive.
		✦✦	Reduce the write speed of the LaCie drive using the appropri-
			ate menu in the recording software.