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Lathem manual PC3500TX Terminal Installation & User’s Guide, Reason Badge reader needs cleaning

Models: PC3500TX

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PC3500TX Terminal Installation & User’s Guide - 27

Solution: Insure that all connections are made and that the PayClock software is functional. If possible, take a known working terminal, re-address it as this particular terminal and determine if the problem is related to the terminal, installation or computer.

Problem: The terminal does not accept badge data.

Reason: Bar code badge is not manufactured to specifications.

Solution: Refer to vendor’s manufacturing specifications.

Reason: Badge was swiped in the wrong direction.

Solution: Ensure the badge stripe faces away from the keypad.

Reason: Badge reader needs cleaning.

Solution: Moisten a clean cloth with isopropyl alcohol and wrap it around a badge. Swipe this badge through the reader several times.

Reason: The terminal has not been updated with the latest employee data.

Solution: This badge has not been uploaded to the terminal from the software. See your software instructions for uploading badge information.

Note: If all solutions fail try reading the badge in Test Mode.

Problem: Terminal does not accept keypad entries.

Reason: The terminal has not been updated with the latest employee data.

Solution: This data has not been uploaded to the terminal from the software. See

your software instructions for uploading badge information.

Reason: Keypad connector is unplugged.

Solution: Test the keypad in Test Mode.

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Lathem manual PC3500TX Terminal Installation & User’s Guide, Problem The terminal does not accept badge data

Contents

Installation & User’s Guide PC3500TX TerminalLimited One-Year Limited Warranty PayClock, Lathem and the Lathem logo are registered trademarks of Lathem Time Corporation. Other product names NETWORK WIRING TOPOLOGIES SETUP THE TERMINALINSTALL/REPLACE THE OPTIONAL BACKUP BATTERY OPTIONAL SIGNAL DEVICEPC3500TX NOTICE - For Firmware 177B and Earlier Features and SpecificationsWelcome C H A P T E RNote about Lithium Battery Power Surges and SpikesC H A P T E R Pre-Terminal InstallationMounting the Terminal Mount the TerminalTo install the mounting bracket Turn the key clockwise to lock the terminal in place PC3500TX Terminal Installation & User’s GuideC H A P T E R Connect the Communication CableNetwork Test Not Used Setup the TerminalStarting the Test and Setup Mode Subnet Mask8 - PC3500TX Terminal Installation & User’s Guide To power up the terminalPlug the terminal 12VDC power supply into the power connector To Setup the PC3500TX’s Ethernet Communications Setup Mode - 177B Firmware For PayClock Pro 3.355G and earlierNETWORK MASK ###. ###. ###. ### HIT ENTER IF DEFAULT ROUTE REQUIREDTERMINAL IP ADDRESS ###. ###. ###. ### HOST IP ADDRESS ###. ###. ###. ###ENETADD=XXXXXXXXXXXX SETUP COMPLETE To Setup the PC3500TX’s Ethernet Communications Setup Mode - 177G Firmware For PayClock Pro 4.1 and laterEnet MAC Address XXXXXXXXXXXX TCP/IP Conn. TypeEnter Terminal IP ###. ###. ###. ### TCP/IP Conn. ModeDefault Router? Enter Socket Port #Enter Sub Net Mask ###. ###. ###. ### Enter Keepalive Mode“TEST MODE” PROG# Test ModeTo start the Test Mode TEST MODE 128 YYSWITCH TEST SWITCH TO USE POSITION Battery TestBATTERY TEST PASS ENTER TO RETEST Note If you do not have a battery installed, the test will failPRESS ENTER TO CLEAR ALL TRANSACTION DATA Restart ModeUnlocking Your Terminal Through Terminal Manager To restart the terminalTo punch Use the TerminalC H A P T E R To review your last punch To transferTo start a New Day To enter amountsTo see employee Info When you see BADGE FOR SUPERVISOR OVERIDE, swipe your badgeWhen you see ENTER ASSOCIATES BADGE, swipe the employee’s badge Supervisor FunctionsA P P E N D I X A Install/Replace the Optional Backup BatteryA P P E N D I X B Optional Signal DeviceGENERAL SPECIFICATIONS To connect your signaling devicesTypical Lan network configuration Network Wiring TopologiesA P P E N D I X C 24 - PC3500TX Terminal Installation & User’s Guide Typical Wan network configurationA P P E N D I X C Troubleshooting the TerminalReason TEST/USE switch is not in the Use position 26 - PC3500TX Terminal Installation & User’s GuideProblem The terminal is not communicating with the computer Problem A previously working terminal now is not operationalSolution Refer to vendor’s manufacturing specifications PC3500TX Terminal Installation & User’s GuideProblem The terminal does not accept badge data Reason Bar code badge is not manufactured to specificationsSelect the Advanced tab 28 - PC3500TX Terminal Installation & User’s GuideSolution Open the PC3500TX’s Terminal Properties in Terminal Manager Click OK to save the changes Update the terminal with the changesA P P E N D I X D Terminal Data Sheet