PC3500TX Terminal Installation & User’s Guide - 25
A P P E N D I X C
Troubleshooting the Terminal
Problem: Terminal does not power up and no lights are on.
Reason: Your power is not connected.
Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal.
Problem: Terminal display is blank (no characters or back light).
Reason: Your power is not connected.
Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal. Test the outlet by plugging in another appliance.
NOTE: The terminal will operate for about 4 hours with the optional battery backup after losing the primary voltage source. Then the terminal will power off. The yellow light on the front of the terminal turns on when operating from battery.
Problem: Yellow Low Power light is on.
Reason: The terminal is running on the backup battery.
Solution: Ensure that the power pack is plugged into a live AC outlet. Ensure that the other end of the power pack is plugged into the terminal. Test the outlet by plugging in another appliance.
Reason: Your AC voltage has dropped below acceptable levels.
Solution: Check to see if any appliance that draws a lot of current is on the same electrical line as the terminal. Place the appliance on another line.
