Troubleshooting, Where are the recovery discs? | Lenovo 06472BU

Chapter 5. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 33.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 53 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 71.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all the driver you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Lenovo 06472BU manual Troubleshooting, Where are the recovery discs?

Contents

Lenovo IdeaPad S10-3 First Edition November Copyright Lenovo Dear user Explanation of hard disk capacity Page Page Contents 114 Contents Appendix C. Lenovo limitedAppendix F. Features 112 Important safety information Important safety information„ Read this first Important safety information Unpack Important safety information Working place Important safety information Correct usage procedures Vii Important safety information Important safety information Service and upgrades Getting to know your computer Antennas select Wireless moduleGetting to know your computer Quick Start button One-piece touchpad Fan louvers Wireless deviceSwitch USB port Lanyard hole Right-side view Bottom view Spring loaded Getting to know your computer Battery latch manual SpeakersBattery pack SIM card slot select models only Battery latch „ Read the manuals „ Connect to the powerInstall the battery pack Learning the basics Putting your computer into sleep state „ Configure the operating system„ Turn on the computer Learning the basics „ Shutting down your computer Using AC adapter and battery „ Checking battery status„ Charging the battery „ Removing the battery pack „ Handling the battery Bottom right area Using the touchpadOne-piece touchpad Bottom left area „ Function key combinations Using the keyboard You can press Fn+F11 during computer startup to Special buttons Quick Start button Learning the basics OneKey Rescue system button Hard disk drive indicator System status indicators Securing your computer „ Using VeriFace „ Using passwords „ Using memory cards not supplied Connecting external devices „ Removing a memory card „ Inserting a memory card „ Connecting a universal serial bus USB device „ Connecting a Bluetooth enabled device select models onlyEnabling Bluetooth communications on your computer Select models only Using Lenovo Quick Start „ Exiting Lenovo Quick Start „ Starting Lenovo Quick Start Wired connection Using the Internet Cable „ Software configurationUsing the Internet „ Hardware connection Wi-Fi Wireless connection Hardware connection „ Using Wi-Fi/WiMax select models onlyEnabling wireless connection Software configuration „ Using Mobile Broadband select models only Inserting the SIM card Removing the SIM card OneKey Rescue system OneKey Rescue system„ Introduction OneKey Rescue system OneKey Rescue system Frequently asked questions Troubleshooting Where are the recovery discs? Troubleshooting When do I need to restore the system to the factory status? Display problems Troubleshooting Computer is on Password problem Mode unexpectedly Troubleshooting Sleep or hibernation problems Troubleshooting Screen is blank Troubleshooting Computer screen problems Troubleshooting Sound problems Battery problemsHard disk drive problem Troubleshooting Startup problem OneKey Rescue system problemsOther problems Connected external Replacing the battery „ To replace the batteryUpgrading and replacing devices Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Appendix A. Getting help and service Getting help around the world Warranty Service Telephone Numbers „ Be careful about where and how you work Appendix B. Use, and care InformationCaring your computer Appendix B. Use, and care Information „ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer „ Handle storage media and drives properly „ For outdoor use „ Data safety „ Take care in setting passwords„ Other important tips Appendix B. Use, and care Information „ Ergonomic information Accessibility and comfort „ Questions about vision? „ What if you are traveling? „ General tips for maintenance Maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty „ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty Information „ Replacement of a product or part „ Use of personal information „ Your additional responsibilities „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ European Economic Area EEA „ Other rights Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Warranty information Customer Replaceable Unit CRU Service „ Types of warranty service Appendix C. Lenovo limited warranty On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows „ Wireless interoperability Wireless related information „ Usage environment and your health „ Safety information related to Mobile Broadband Appendix E. Notices TV tuner information „ Products with television tuner options installed „ Example of antenna grounding Appendix E. Notices „ Federal Communications Commission FCC Statement Electronic emissions notices „ Industry Canada Class B Emission Compliance Statement „ German Class B Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada 102 „ European Union Compliance Statement Class B Compliance 104 „ Korea Class B „ Japan Compliance Statement for Power line Harmonics Weee and recycling statements Turkish statement of compliance„ General recycling statement EU Weee statements Japan recycling statements 109 „ Disposing of a Lenovo Computer Components 110 111 System Appendix F. Features and specificationsModel Name IdeaPad S10-3 Form Factor USB Appendix F. Features and specifications Ports Trademarks Computer cover Computer display Computer keyboard Index Index Problems 117 Page If your product is not working correctly Do not Return IT to the Store New World. 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