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Lenovo 06472BU manual Troubleshooting, Where are the recovery discs?

Models: 06472BU

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Chapter 5. Troubleshooting

Chapter 5. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 33.

How can I contact the customer support center?

See “Appendix A. Getting help and service” on page 53 of this guide.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix C. Lenovo limited warranty” on page 71.

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all the driver you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

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Lenovo 06472BU manual Troubleshooting, Where are the recovery discs?, How can I contact the customer support center?

Contents

User Guide Lenovo IdeaPad S10-3First Edition November Copyright Lenovo Dear user Explanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Appendix A. Getting help and ContentsChapter 4. OneKey Rescue Chapter 6. Upgrading andAppendix C. Lenovo limited ContentsAppendix F. Features and specificationsDanger Important safety informationImportant safety information „ Read this firstDanger Important safety informationUnpack Inspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damageDanger Important safety informationWorking place Do NOT use the computer in humid places such as a bathroomDanger Important safety informationCorrect usage procedures Use ONLY the power cord, power adapter and battery pack shipped with the computer. Never use these devices with another productDo NOT wrap the power cord around the power adapter or other objects Important safety informationKeep the covers closed whenever the computer is plugged in Important safety informationService and upgrades viiiTop view Chapter 1. Getting to know your computerantennas select Wireless moduleChapter 1. Getting to know your computer Quick Start button One-piece touchpadUse this switch to turn on/off the wireless radio of all AC powerwireless device switchLanyard hole Right-side viewChapter 1. Getting to know your computer USB portChapter 1. Getting to know your computer Bottom viewChapter 1. Getting to know your computer Battery latch - manual SpeakersBattery pack SIM card slot select models only Battery latch„ Read the manuals Chapter 2. Learning the basics„ Connect to the power Install the battery packChapter 2. Learning the basics „ Configure the operating system„ Turn on the computer „ Putting your computer into sleep state or shutting it downChapter 2. Learning the basics „ Shutting down your computerChapter 2. Learning the basics Using AC adapter and battery„ Checking battery status „ Charging the batteryChapter 2. Learning the basics „ Removing the battery packChapter 2. Learning the basics „ Handling the batteryBottom left area Using the touchpadChapter 2. Learning the basics One-piece touchpadUsing the keyboard „ Function key combinationsChapter 2. Learning the basics Turn on/off the LCD screen Chapter 2. Learning the basicsChapter 2. Learning the basics Special buttonsNote For details, see “OneKey Rescue system” on page Chapter 2. Learning the basicsOneKey Rescue system button Quick Start buttonWireless communication indicator System status indicatorsCaps lock indicator Power status indicator Battery status indicator Hard disk drive indicator„ Using VeriFace Securing your computerChapter 2. Learning the basics „ Using passwords screen in BIOS Setup UtilityChapter 2. Learning the basics Connecting external devices „ Using memory cards not suppliedChapter 2. Learning the basics „ Inserting a memory card „ Removing a memory cardChapter 2. Learning the basics Chapter 2. Learning the basics „ Connecting a universal serial bus USB device„ Connecting a Bluetooth enabled device select models only Enabling Bluetooth communications on your computerUsing Lenovo Quick Start select models onlyChapter 2. Learning the basics To launch Lenovo Quick Start, do the following Turn off the computer „ Starting Lenovo Quick Start„ Exiting Lenovo Quick Start Chapter 2. Learning the basicsWired connection Chapter 3. Using the InternetCable „ Software configurationChapter 3. Using the Internet „ Hardware connectionWiMAX Wireless connectionChapter 3. Using the Internet Wi-FiSoftware configuration „ Using Wi-Fi/WiMax select models onlyChapter 3. Using the Internet Enabling wireless connectionChapter 3. Using the Internet „ Using Mobile Broadband select models onlyChapter 3. Using the Internet Inserting the SIM cardTo insert the SIM card Removing the SIM card Chapter 3. Using the InternetChapter 4. OneKey Rescue system OneKey Rescue system„ Introduction „ Using Lenovo OneKey Recovery Within Windows operating system For more instructions, see the help file of Lenovo OneKey RecoveryChapter 4. OneKey Rescue system Chapter 4. OneKey Rescue system „ Using Lenovo OneKey Rescue system Without Windows operating systemFrequently asked questions Chapter 5. TroubleshootingHow can I install the device drivers? Chapter 5. TroubleshootingWhere are the recovery discs? Where can I find warranty information?When do I need to restore the system to the factory status? Chapter 5. TroubleshootingTroubleshooting Chapter 5. TroubleshootingDisplay problems Chapter 5. Troubleshooting A Password problemYour screen saver or power management may be Chapter 5. Troubleshooting Sleep or hibernation problemsIf the processor overheats, the computer automatically The computer does not return from sleep mode and does not work Chapter 5. TroubleshootingThe screen is unreadable or Chapter 5. TroubleshootingComputer screen problems The screen is blankA hard disk drive problem Chapter 5. TroubleshootingSound problems Battery problemsOther problems Chapter 5. TroubleshootingA startup problem OneKey Rescue system problemsDo not connect or disconnect any external device Chapter 5. TroubleshootingChapter 6. Upgrading and replacing devices Replacing the battery„ To replace the battery 4 Install a fully charged battery 5 Slide the manual battery latch to the locked positionChapter 6. Upgrading and replacing devices Chapter 6. Upgrading and replacing devices Replacing memory5 Remove the Hard disk/Memory/Mini PCI Express Card slot compartment cover Chapter 6. Upgrading and replacing devices7 Insert the notched end of the DIMM into the socket Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices To make sure that the SO-DIMM is installed correctly, do as followsAppendix A. Getting help and service Appendix A. Getting help and service Getting help on the WebCalling the customer support center The following items are not covered Appendix A. Getting help and serviceMachine Type and Model Appendix A. Getting help and serviceGetting help around the world Lenovo warranty service telephone numbersAppendix A. Getting help and service Warranty Service Telephone NumbersAppendix B. Use, and care Information „ Be careful about where and how you workCaring your computer Appendix B. Use, and care Information „ Notice of static-electricity„ Be gentle with your computer „ Carry your computer properlyAppendix B. Use, and care Information „ For outdoor use „ Handle storage media and drives properlyAppendix B. Use, and care Information Appendix B. Use, and care Information „ Data safety„ Take care in setting passwords „ Other important tipsDo not modify or tape the latches to keep the display open or closed Appendix B. Use, and care InformationAccessibility and comfort „ Ergonomic informationAppendix B. Use, and care Information „ What if you are traveling? „ Questions about vision?Appendix B. Use, and care Information Maintenance „ General tips for maintenanceAppendix B. Use, and care Information Appendix B. Use, and care Information Use or schedule System Restore to take a system snapshot periodicallyAppendix B. Use, and care Information „ Cleaning the cover of your computerAppendix B. Use, and care Information „ Cleaning your computer keyboardAppendix B. Use, and care Information „ Cleaning your computer display„ What this warranty covers Appendix C. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix C. Lenovo limited warranty information.” Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Replacement of a product or partAppendix C. Lenovo limited warranty „ Your additional responsibilities„ Use of personal information Appendix C. Lenovo limited warranty „ What this warranty does not cover„ Limitation of liability Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Dispute resolutionAppendix C. Lenovo limited warranty „ Other rights„ European Economic Area EEA Posta Kodu Tel Fax Appendix C. Lenovo limited warranty„ Lenovo Turkey address LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESIAppendix C. Lenovo limited warranty Warranty information„ Types of warranty service Appendix C. Lenovo limited warranty1 Customer Replaceable Unit “CRU” Service 3 Courier or Depot Service Appendix C. Lenovo limited warranty2 On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service centerAppendix C. Lenovo limited warranty product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise5 Product Exchange Service Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUs Appendix D. Customer replaceable units CRUsAppendix E. Notices Lenovo United States, Inc 1009 Think Place - Building OneMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. Notices Appendix E. Notices „ Export classification noticeAppendix E. Notices ENERGY STAR model informationTable 1. ENERGY STAR power-management features, by operating system Appendix E. NoticesWindows Wireless related information „ Wireless interoperabilityAppendix E. Notices Appendix E. Notices „ Usage environment and your healthAppendix E. Notices „ Safety information related to Mobile BroadbandAppendix E. Notices 3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do soAppendix E. Notices „ Products with television tuner options installed„ Note to CATV system installer TV tuner informationAppendix E. Notices Ground clamp Antenna lead-in wireElectronic service equipment „ Example of antenna groundingAppendix E. Notices The following notice applies to all countries and regionsDanger Electronic emissions notices „ Federal Communications Commission FCC StatementAppendix E. Notices Appendix E. Notices „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance StatementAppendix E. Notices Deutschland Appendix E. NoticesAppendix E. Notices „ European Union Compliance Statement Class B Compliance„ Lenovo Product Service Information „ Japanese VCCI Class B StatementAppendix E. Notices „ Japan Compliance Statement for Power line Harmonics „ Korea Class BAppendix E. Notices „ General recycling statement Türkiye EEE Yönetmeliğine Uygunluk BeyanıWEEE and recycling statements Turkish statement of complianceAppendix E. Notices EU WEEE statementsJapan recycling statements „ Collecting and Recycling a Disused Lenovo Computer or MonitorAppendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers „ Disposing of a Lenovo Computer ComponentsAppendix E. Notices Notice on deleting data from your hard disk Notice for users in the U.S.AAppendix E. Notices Appendix E. Notices Format your hard disk, using the software for initializing itSystem Appendix F. Features and specificationsModel Name IdeaPad S10-3 Form FactorAudio Appendix F. Features and specificationsI/O Ports CommunicationTrademarks Help and service IndexUsing ConnectingIndex Index HandlingAntennas Page If your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE Lenovo China P/N 147003021 Printed in China New World. New Thinking.TM