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Lenovo 06472BU manual Troubleshooting, Frequently asked questions

Models: 06472BU

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Chapter 5. Troubleshooting

Frequently asked questions -------------------------------------------

This section lists frequently asked questions and tell where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad S10-3 Setup Poster.

What safety precautions should I follow when using my computer?

See “Important safety information” on page iii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use, and care Information” on page 58 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 85 of this guide.

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Lenovo 06472BU manual Troubleshooting, Frequently asked questions

Contents

Lenovo IdeaPad S10-3 User GuideFirst Edition November Copyright Lenovo Dear user Explanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Chapter 6. Upgrading and ContentsChapter 4. OneKey Rescue Appendix A. Getting help andspecifications ContentsAppendix F. Features and Appendix C. Lenovo limited„ Read this first Important safety informationImportant safety information DangerInspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damage Important safety informationUnpack DangerDo NOT use the computer in humid places such as a bathroom Important safety informationWorking place DangerUse ONLY the power cord, power adapter and battery pack shipped with the computer. Never use these devices with another product Important safety informationCorrect usage procedures DangerImportant safety information Do NOT wrap the power cord around the power adapter or other objectsviii Important safety informationService and upgrades Keep the covers closed whenever the computer is plugged inChapter 1. Getting to know your computer Top viewQuick Start button One-piece touchpad Wireless moduleChapter 1. Getting to know your computer antennas selectswitch AC powerwireless device Use this switch to turn on/off the wireless radio of allUSB port Right-side viewChapter 1. Getting to know your computer Lanyard holeBottom view Chapter 1. Getting to know your computerBattery latch Battery latch - manual SpeakersBattery pack SIM card slot select models only Chapter 1. Getting to know your computerInstall the battery pack Chapter 2. Learning the basics„ Connect to the power „ Read the manuals„ Putting your computer into sleep state or shutting it down „ Configure the operating system„ Turn on the computer Chapter 2. Learning the basics„ Shutting down your computer Chapter 2. Learning the basics„ Charging the battery Using AC adapter and battery„ Checking battery status Chapter 2. Learning the basics„ Removing the battery pack Chapter 2. Learning the basics„ Handling the battery Chapter 2. Learning the basicsOne-piece touchpad Using the touchpadChapter 2. Learning the basics Bottom left areaChapter 2. Learning the basics Using the keyboard„ Function key combinations Chapter 2. Learning the basics Turn on/off the LCD screenSpecial buttons Chapter 2. Learning the basicsQuick Start button Chapter 2. Learning the basicsOneKey Rescue system button Note For details, see “OneKey Rescue system” on pageHard disk drive indicator System status indicatorsCaps lock indicator Power status indicator Battery status indicator Wireless communication indicatorChapter 2. Learning the basics „ Using VeriFaceSecuring your computer Chapter 2. Learning the basics „ Using passwordsscreen in BIOS Setup Utility Chapter 2. Learning the basics Connecting external devices„ Using memory cards not supplied Chapter 2. Learning the basics „ Inserting a memory card„ Removing a memory card Enabling Bluetooth communications on your computer „ Connecting a universal serial bus USB device„ Connecting a Bluetooth enabled device select models only Chapter 2. Learning the basicsChapter 2. Learning the basics Using Lenovo Quick Startselect models only Chapter 2. Learning the basics „ Starting Lenovo Quick Start„ Exiting Lenovo Quick Start To launch Lenovo Quick Start, do the following Turn off the computerChapter 3. Using the Internet Wired connection„ Hardware connection „ Software configurationChapter 3. Using the Internet CableWi-Fi Wireless connectionChapter 3. Using the Internet WiMAXEnabling wireless connection „ Using Wi-Fi/WiMax select models onlyChapter 3. Using the Internet Software configuration„ Using Mobile Broadband select models only Chapter 3. Using the InternetTo insert the SIM card Chapter 3. Using the InternetInserting the SIM card Chapter 3. Using the Internet Removing the SIM card„ Introduction Chapter 4. OneKey Rescue systemOneKey Rescue system Chapter 4. OneKey Rescue system „ Using Lenovo OneKey Recovery Within Windows operating systemFor more instructions, see the help file of Lenovo OneKey Recovery „ Using Lenovo OneKey Rescue system Without Windows operating system Chapter 4. OneKey Rescue systemChapter 5. Troubleshooting Frequently asked questionsWhere can I find warranty information? Chapter 5. TroubleshootingWhere are the recovery discs? How can I install the device drivers?Chapter 5. Troubleshooting When do I need to restore the system to the factory status?Display problems TroubleshootingChapter 5. Troubleshooting Your screen saver or power management may be Chapter 5. TroubleshootingA Password problem If the processor overheats, the computer automatically Chapter 5. TroubleshootingSleep or hibernation problems Chapter 5. Troubleshooting The computer does not return from sleep mode and does not workThe screen is blank Chapter 5. TroubleshootingComputer screen problems The screen is unreadable orBattery problems Chapter 5. TroubleshootingSound problems A hard disk drive problemOneKey Rescue system problems Chapter 5. TroubleshootingA startup problem Other problemsChapter 5. Troubleshooting Do not connect or disconnect any external device„ To replace the battery Chapter 6. Upgrading and replacing devicesReplacing the battery Chapter 6. Upgrading and replacing devices 4 Install a fully charged battery5 Slide the manual battery latch to the locked position Replacing memory Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices 5 Remove the Hard disk/Memory/Mini PCI Express Card slot compartment coverChapter 6. Upgrading and replacing devices 7 Insert the notched end of the DIMM into the socketTo make sure that the SO-DIMM is installed correctly, do as follows Chapter 6. Upgrading and replacing devicesAppendix A. Getting help and service Calling the customer support center Appendix A. Getting help and serviceGetting help on the Web Appendix A. Getting help and service The following items are not coveredAppendix A. Getting help and service Machine Type and ModelWarranty Service Telephone Numbers Lenovo warranty service telephone numbersAppendix A. Getting help and service Getting help around the worldCaring your computer Appendix B. Use, and care Information„ Be careful about where and how you work „ Notice of static-electricity Appendix B. Use, and care InformationAppendix B. Use, and care Information „ Be gentle with your computer„ Carry your computer properly Appendix B. Use, and care Information „ For outdoor use„ Handle storage media and drives properly „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care InformationAppendix B. Use, and care Information Do not modify or tape the latches to keep the display open or closedAppendix B. Use, and care Information Accessibility and comfort„ Ergonomic information Appendix B. Use, and care Information „ What if you are traveling?„ Questions about vision? Appendix B. Use, and care Information Maintenance„ General tips for maintenance Use or schedule System Restore to take a system snapshot periodically Appendix B. Use, and care Information„ Cleaning the cover of your computer Appendix B. Use, and care Information„ Cleaning your computer keyboard Appendix B. Use, and care Information„ Cleaning your computer display Appendix B. Use, and care InformationAppendix C. Lenovo limited warranty „ What this warranty coversAppendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Appendix C. Lenovo limited warranty information.”„ Replacement of a product or part Appendix C. Lenovo limited warranty„ Use of personal information Appendix C. Lenovo limited warranty„ Your additional responsibilities „ What this warranty does not cover Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Limitation of liability„ Dispute resolution Appendix C. Lenovo limited warranty„ European Economic Area EEA Appendix C. Lenovo limited warranty„ Other rights LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESI Appendix C. Lenovo limited warranty„ Lenovo Turkey address Posta Kodu Tel FaxWarranty information Appendix C. Lenovo limited warranty1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix C. Lenovo limited warranty Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center Appendix C. Lenovo limited warranty2 On-site Service 3 Courier or Depot Service5 Product Exchange Service Appendix C. Lenovo limited warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUsMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix E. Notices „ Export classification notice Appendix E. NoticesENERGY STAR model information Appendix E. NoticesWindows Table 1. ENERGY STAR power-management features, by operating systemAppendix E. Notices Appendix E. Notices Wireless related information„ Wireless interoperability „ Usage environment and your health Appendix E. Notices„ Safety information related to Mobile Broadband Appendix E. Notices3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do so Appendix E. NoticesTV tuner information „ Products with television tuner options installed„ Note to CATV system installer Appendix E. Notices„ Example of antenna grounding Ground clamp Antenna lead-in wireElectronic service equipment Appendix E. NoticesDanger Appendix E. NoticesThe following notice applies to all countries and regions Appendix E. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement „ Industry Canada Class B Emission Compliance Statement Appendix E. NoticesAppendix E. Notices „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement Appendix E. Notices Deutschland„ European Union Compliance Statement Class B Compliance Appendix E. NoticesAppendix E. Notices „ Lenovo Product Service Information„ Japanese VCCI Class B Statement Appendix E. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B Turkish statement of compliance Türkiye EEE Yönetmeliğine Uygunluk BeyanıWEEE and recycling statements „ General recycling statementEU WEEE statements Appendix E. NoticesAppendix E. Notices Japan recycling statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix E. Notices Notice on deleting data from your hard diskNotice for users in the U.S.A Format your hard disk, using the software for initializing it Appendix E. NoticesForm Factor Appendix F. Features and specificationsModel Name IdeaPad S10-3 SystemCommunication Appendix F. Features and specificationsI/O Ports AudioTrademarks Connecting IndexUsing Help and serviceIndex Antennas IndexHandling Page DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO New World. New Thinking.TM Lenovo China P/N 147003021 Printed in China