Troubleshooting, Frequently asked questions | Lenovo 06472BU

Chapter 5. Troubleshooting

Frequently asked questions -------------------------------------------

This section lists frequently asked questions and tell where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad S10-3 Setup Poster.

What safety precautions should I follow when using my computer?

See “Important safety information” on page iii of this guide.

How can I prevent problems with my computer?

See “Appendix B. Use, and care Information” on page 58 of this guide. More tips can be found in Chapter 1 and 2.

What are the main hardware features of my new computer?

More information can be found in Chapter 1 and 2.

Where can I find the detailed specifications for my computer?

See http://consumersupport.lenovo.com.

I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.

See “Appendix D. Customer replaceable units (CRUs)” on page 85 of this guide.

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Lenovo 06472BU manual Troubleshooting, Frequently asked questions

Contents

Lenovo IdeaPad S10-3 First Edition November Copyright Lenovo Dear user Explanation of hard disk capacity Page Page Contents 112 Contents Appendix C. Lenovo limitedAppendix F. Features 114 „ Read this first Important safety informationImportant safety information Important safety information Unpack Important safety information Working place Important safety information Correct usage procedures Important safety information Vii Important safety information Service and upgrades Getting to know your computer Quick Start button One-piece touchpad Wireless moduleGetting to know your computer Antennas select USB port Wireless deviceSwitch Fan louvers Right-side view Lanyard hole Bottom view Battery latch Getting to know your computer Battery latch manual SpeakersBattery pack SIM card slot select models only Spring loaded Learning the basics „ Connect to the powerInstall the battery pack „ Read the manuals Learning the basics „ Configure the operating system„ Turn on the computer Putting your computer into sleep state „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Bottom left area Using the touchpadOne-piece touchpad Bottom right area Using the keyboard „ Function key combinations You can press Fn+F11 during computer startup to Special buttons Learning the basics OneKey Rescue system button Quick Start button System status indicators Hard disk drive indicator „ Using VeriFace Securing your computer „ Using passwords Connecting external devices „ Using memory cards not supplied „ Inserting a memory card „ Removing a memory card Enabling Bluetooth communications on your computer „ Connecting a universal serial bus USB device„ Connecting a Bluetooth enabled device select models only Using Lenovo Quick Start Select models only „ Starting Lenovo Quick Start „ Exiting Lenovo Quick Start Using the Internet Wired connection „ Hardware connection „ Software configurationUsing the Internet Cable Wireless connection Wi-Fi Software configuration „ Using Wi-Fi/WiMax select models onlyEnabling wireless connection Hardware connection „ Using Mobile Broadband select models only Inserting the SIM card Removing the SIM card „ Introduction OneKey Rescue systemOneKey Rescue system OneKey Rescue system OneKey Rescue system Troubleshooting Frequently asked questions Troubleshooting Where are the recovery discs? When do I need to restore the system to the factory status? Troubleshooting Display problems Password problem Computer is on Troubleshooting Sleep or hibernation problems Mode unexpectedly Troubleshooting Troubleshooting Computer screen problems Screen is blank Hard disk drive problem Troubleshooting Sound problemsBattery problems Other problems Troubleshooting Startup problemOneKey Rescue system problems Connected external Upgrading and replacing devices Replacing the battery„ To replace the battery Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Warranty Service Telephone Numbers Getting help around the world Caring your computer „ Be careful about where and how you workAppendix B. Use, and care Information „ Notice of static-electricity Appendix B. Use, and care Information „ Be gentle with your computer „ Carry your computer properly „ For outdoor use „ Handle storage media and drives properly „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care Information Accessibility and comfort „ Ergonomic information „ What if you are traveling? „ Questions about vision? Maintenance „ General tips for maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi Warranty information „ Types of warranty service Customer Replaceable Unit CRU Service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows Wireless related information „ Wireless interoperability „ Usage environment and your health „ Safety information related to Mobile Broadband Appendix E. Notices „ Products with television tuner options installed TV tuner information „ Example of antenna grounding Appendix E. Notices Electronic emissions notices „ Federal Communications Commission FCC Statement „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement 102 „ European Union Compliance Statement Class B Compliance 104 „ Japan Compliance Statement for Power line Harmonics „ Korea Class B „ General recycling statement Weee and recycling statementsTurkish statement of compliance EU Weee statements Japan recycling statements „ Disposing of a Lenovo Computer Components 109 110 111 Form Factor Appendix F. Features and specificationsModel Name IdeaPad S10-3 System Appendix F. Features and specifications Ports USB Trademarks Index Computer cover Computer display Computer keyboard Problems Index 117 Page Do not Return IT to the Store If your product is not working correctly New World. 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