Getting help on the Web | Lenovo 06472BU specs

Appendix A. Getting help and service

Getting help on the Web -----------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo IdeaPad™ computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center ------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

54

Image 68

Lenovo 06472BU manual Getting help on the Web, Appendix A. Getting help and service

Contents

Lenovo IdeaPad S10-3 First Edition November Copyright Lenovo Dear user Explanation of hard disk capacity Page Page Contents Contents Appendix C. Lenovo limited Appendix F. Features112 114 „ Read this first Important safety informationImportant safety information Important safety information Unpack Important safety information Working place Important safety information Correct usage procedures Important safety information Vii Important safety information Service and upgrades Getting to know your computer Wireless module Getting to know your computerQuick Start button One-piece touchpad Antennas select Wireless device SwitchUSB port Fan louvers Right-side view Lanyard hole Bottom view Getting to know your computer Battery latch manual Speakers Battery pack SIM card slot select models onlyBattery latch Spring loaded „ Connect to the power Install the battery packLearning the basics „ Read the manuals „ Configure the operating system „ Turn on the computerLearning the basics Putting your computer into sleep state „ Shutting down your computer „ Charging the battery Using AC adapter and battery„ Checking battery status „ Removing the battery pack „ Handling the battery Using the touchpad One-piece touchpadBottom left area Bottom right area Using the keyboard „ Function key combinations You can press Fn+F11 during computer startup to Special buttons Learning the basics OneKey Rescue system button Quick Start button System status indicators Hard disk drive indicator „ Using VeriFace Securing your computer „ Using passwords Connecting external devices „ Using memory cards not supplied „ Inserting a memory card „ Removing a memory card Enabling Bluetooth communications on your computer „ Connecting a universal serial bus USB device„ Connecting a Bluetooth enabled device select models only Using Lenovo Quick Start Select models only „ Starting Lenovo Quick Start „ Exiting Lenovo Quick Start Using the Internet Wired connection „ Software configuration Using the Internet„ Hardware connection Cable Wireless connection Wi-Fi „ Using Wi-Fi/WiMax select models only Enabling wireless connectionSoftware configuration Hardware connection „ Using Mobile Broadband select models only Inserting the SIM card Removing the SIM card „ Introduction OneKey Rescue systemOneKey Rescue system OneKey Rescue system OneKey Rescue system Troubleshooting Frequently asked questions Troubleshooting Where are the recovery discs? When do I need to restore the system to the factory status? Troubleshooting Display problems Password problem Computer is on Troubleshooting Sleep or hibernation problems Mode unexpectedly Troubleshooting Troubleshooting Computer screen problems Screen is blank Hard disk drive problem Troubleshooting Sound problemsBattery problems Other problems Troubleshooting Startup problemOneKey Rescue system problems Connected external Upgrading and replacing devices Replacing the battery„ To replace the battery Upgrading and replacing devices Replacing memory Upgrading and replacing devices Upgrading and replacing devices Upgrading and replacing devices Appendix A. Getting help and service Appendix A. Getting help and service Getting help on the Web Appendix A. Getting help and service Appendix A. Getting help and service Warranty Service Telephone Numbers Getting help around the world Caring your computer „ Be careful about where and how you workAppendix B. Use, and care Information „ Notice of static-electricity Appendix B. Use, and care Information „ Be gentle with your computer „ Carry your computer properly „ For outdoor use „ Handle storage media and drives properly „ Other important tips „ Data safety„ Take care in setting passwords Appendix B. Use, and care Information Accessibility and comfort „ Ergonomic information „ What if you are traveling? „ Questions about vision? Maintenance „ General tips for maintenance Appendix B. Use, and care Information „ Cleaning the cover of your computer „ Cleaning your computer keyboard „ Cleaning your computer display Appendix C. Lenovo limited warranty „ What this warranty covers Appendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems Information „ Replacement of a product or part „ Your additional responsibilities „ Use of personal information „ What this warranty does not cover „ Limitation of liability „ Dispute resolution „ Other rights „ European Economic Area EEA „ Lenovo Turkey address Lenovo Technology B.V. Turkiye Istanbul Subesi Warranty information „ Types of warranty service Customer Replaceable Unit CRU Service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty On-site ServiceCourier or Depot Service Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Energy Star model information Windows Wireless related information „ Wireless interoperability „ Usage environment and your health „ Safety information related to Mobile Broadband Appendix E. Notices „ Products with television tuner options installed TV tuner information „ Example of antenna grounding Appendix E. Notices Electronic emissions notices „ Federal Communications Commission FCC Statement „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement 102 „ European Union Compliance Statement Class B Compliance 104 „ Japan Compliance Statement for Power line Harmonics „ Korea Class B „ General recycling statement Weee and recycling statementsTurkish statement of compliance EU Weee statements Japan recycling statements „ Disposing of a Lenovo Computer Components 109 110 111 Appendix F. Features and specifications Model Name IdeaPad S10-3Form Factor System Appendix F. Features and specifications Ports USB Trademarks Index Computer cover Computer display Computer keyboard Problems Index 117 Page Do not Return IT to the Store If your product is not working correctly New World. New Thinking.TM