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Lenovo 06472BU Troubleshooting, A startup problem, OneKey Rescue system problems, Other problems

Models: 06472BU

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A startup problem

Chapter 5. Troubleshooting

A startup problem

The Microsoft® Windows	• Use the OneKey Rescue system to help solve or
operating system does not	identify your problem. For details on the OneKey
start.	Rescue system, see “Chapter 4. OneKey Rescue
	system” on page 33.

OneKey Rescue system problems

Backup cannot be made.	• You are not currently using a Windows operating
	system.
	• There is not enough space to store the backed up
	data. You will need to free more hard disk space on
	your system partition (C drive).
Fail to restore system	• The system partition, such as the partition size or the
partition to factory default.	drive capacity of C, has been modified.

Other problems

The computer does not	• To turn off your computer, press and hold the power
respond.	button for 4 seconds or more. If the computer still does
	not respond, remove the AC adapter and the battery.

The computer does not start from the desired device.

•Your computer might lock when it enters sleep mode during a communication operation.

•See the Boot menu of BIOS Setup Utility. Make sure that Boot Order in BIOS Setup Utility is set so that the computer starts from the device you want.

•Also make sure that the device from which the computer starts is enabled. In the Boot menu in BIOS Setup Utility, make sure that the device is included in the Boot Order list.

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Lenovo 06472BU manual Troubleshooting, A startup problem, OneKey Rescue system problems, Other problems

Contents

User Guide Lenovo IdeaPad S10-3First Edition November Copyright Lenovo Dear user Explanation of hard disk capacity II. A portion of the hard disk space is used for specific purposes Page Appendix A. Getting help and ContentsChapter 4. OneKey Rescue Chapter 6. Upgrading andAppendix C. Lenovo limited ContentsAppendix F. Features and specificationsDanger Important safety informationImportant safety information „ Read this firstDanger Important safety informationUnpack Inspect the covers of the computer and the AC adapter, especially parts with the following labels attached for any crack or damageDanger Important safety informationWorking place Do NOT use the computer in humid places such as a bathroomDanger Important safety informationCorrect usage procedures Use ONLY the power cord, power adapter and battery pack shipped with the computer. Never use these devices with another productDo NOT wrap the power cord around the power adapter or other objects Important safety informationKeep the covers closed whenever the computer is plugged in Important safety informationService and upgrades viiiTop view Chapter 1. Getting to know your computerantennas select Wireless moduleChapter 1. Getting to know your computer Quick Start button One-piece touchpadUse this switch to turn on/off the wireless radio of all AC powerwireless device switchLanyard hole Right-side viewChapter 1. Getting to know your computer USB portChapter 1. Getting to know your computer Bottom viewChapter 1. Getting to know your computer Battery latch - manual SpeakersBattery pack SIM card slot select models only Battery latch„ Read the manuals Chapter 2. Learning the basics„ Connect to the power Install the battery packChapter 2. Learning the basics „ Configure the operating system„ Turn on the computer „ Putting your computer into sleep state or shutting it downChapter 2. Learning the basics „ Shutting down your computerChapter 2. Learning the basics Using AC adapter and battery„ Checking battery status „ Charging the batteryChapter 2. Learning the basics „ Removing the battery packChapter 2. Learning the basics „ Handling the batteryBottom left area Using the touchpadChapter 2. Learning the basics One-piece touchpadChapter 2. Learning the basics Using the keyboard„ Function key combinations Turn on/off the LCD screen Chapter 2. Learning the basicsChapter 2. Learning the basics Special buttonsNote For details, see “OneKey Rescue system” on page Chapter 2. Learning the basicsOneKey Rescue system button Quick Start buttonWireless communication indicator System status indicatorsCaps lock indicator Power status indicator Battery status indicator Hard disk drive indicatorChapter 2. Learning the basics „ Using VeriFaceSecuring your computer Chapter 2. Learning the basics „ Using passwordsscreen in BIOS Setup Utility Chapter 2. Learning the basics Connecting external devices„ Using memory cards not supplied Chapter 2. Learning the basics „ Inserting a memory card„ Removing a memory card Chapter 2. Learning the basics „ Connecting a universal serial bus USB device„ Connecting a Bluetooth enabled device select models only Enabling Bluetooth communications on your computerChapter 2. Learning the basics Using Lenovo Quick Startselect models only To launch Lenovo Quick Start, do the following Turn off the computer „ Starting Lenovo Quick Start„ Exiting Lenovo Quick Start Chapter 2. Learning the basicsWired connection Chapter 3. Using the InternetCable „ Software configurationChapter 3. Using the Internet „ Hardware connectionWiMAX Wireless connectionChapter 3. Using the Internet Wi-FiSoftware configuration „ Using Wi-Fi/WiMax select models onlyChapter 3. Using the Internet Enabling wireless connectionChapter 3. Using the Internet „ Using Mobile Broadband select models onlyTo insert the SIM card Chapter 3. Using the InternetInserting the SIM card Removing the SIM card Chapter 3. Using the Internet„ Introduction Chapter 4. OneKey Rescue systemOneKey Rescue system Chapter 4. OneKey Rescue system „ Using Lenovo OneKey Recovery Within Windows operating systemFor more instructions, see the help file of Lenovo OneKey Recovery Chapter 4. OneKey Rescue system „ Using Lenovo OneKey Rescue system Without Windows operating systemFrequently asked questions Chapter 5. TroubleshootingHow can I install the device drivers? Chapter 5. TroubleshootingWhere are the recovery discs? Where can I find warranty information?When do I need to restore the system to the factory status? Chapter 5. TroubleshootingDisplay problems TroubleshootingChapter 5. Troubleshooting Your screen saver or power management may be Chapter 5. TroubleshootingA Password problem If the processor overheats, the computer automatically Chapter 5. TroubleshootingSleep or hibernation problems The computer does not return from sleep mode and does not work Chapter 5. TroubleshootingThe screen is unreadable or Chapter 5. TroubleshootingComputer screen problems The screen is blankA hard disk drive problem Chapter 5. TroubleshootingSound problems Battery problemsOther problems Chapter 5. TroubleshootingA startup problem OneKey Rescue system problemsDo not connect or disconnect any external device Chapter 5. Troubleshooting„ To replace the battery Chapter 6. Upgrading and replacing devicesReplacing the battery Chapter 6. Upgrading and replacing devices 4 Install a fully charged battery5 Slide the manual battery latch to the locked position Chapter 6. Upgrading and replacing devices Replacing memory5 Remove the Hard disk/Memory/Mini PCI Express Card slot compartment cover Chapter 6. Upgrading and replacing devices7 Insert the notched end of the DIMM into the socket Chapter 6. Upgrading and replacing devicesChapter 6. Upgrading and replacing devices To make sure that the SO-DIMM is installed correctly, do as followsAppendix A. Getting help and service Calling the customer support center Appendix A. Getting help and serviceGetting help on the Web The following items are not covered Appendix A. Getting help and serviceMachine Type and Model Appendix A. Getting help and serviceGetting help around the world Lenovo warranty service telephone numbersAppendix A. Getting help and service Warranty Service Telephone NumbersCaring your computer Appendix B. Use, and care Information„ Be careful about where and how you work Appendix B. Use, and care Information „ Notice of static-electricityAppendix B. Use, and care Information „ Be gentle with your computer„ Carry your computer properly Appendix B. Use, and care Information „ For outdoor use„ Handle storage media and drives properly Appendix B. Use, and care Information „ Data safety„ Take care in setting passwords „ Other important tipsDo not modify or tape the latches to keep the display open or closed Appendix B. Use, and care InformationAppendix B. Use, and care Information Accessibility and comfort„ Ergonomic information Appendix B. Use, and care Information „ What if you are traveling?„ Questions about vision? Appendix B. Use, and care Information Maintenance„ General tips for maintenance Appendix B. Use, and care Information Use or schedule System Restore to take a system snapshot periodicallyAppendix B. Use, and care Information „ Cleaning the cover of your computerAppendix B. Use, and care Information „ Cleaning your computer keyboardAppendix B. Use, and care Information „ Cleaning your computer display„ What this warranty covers Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ How to obtain warranty service„ What your service provider will do to correct problems information.” Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Replacement of a product or part„ Use of personal information Appendix C. Lenovo limited warranty„ Your additional responsibilities Appendix C. Lenovo limited warranty „ What this warranty does not cover„ Limitation of liability Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „ Dispute resolution„ European Economic Area EEA Appendix C. Lenovo limited warranty„ Other rights Posta Kodu Tel Fax Appendix C. Lenovo limited warranty„ Lenovo Turkey address LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESIAppendix C. Lenovo limited warranty Warranty information1 Customer Replaceable Unit “CRU” Service „ Types of warranty serviceAppendix C. Lenovo limited warranty 3 Courier or Depot Service Appendix C. Lenovo limited warranty2 On-site Service Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center5 Product Exchange Service Appendix C. Lenovo limited warrantyproduct as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise Appendix D. Customer replaceable units CRUs Your computer contains the following types of internal CRUs Appendix D. Customer replaceable units CRUsMorrisville, NC U.S.A Attention Lenovo Director of Licensing Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Appendix E. Notices Appendix E. Notices „ Export classification noticeAppendix E. Notices ENERGY STAR model informationWindows Table 1. ENERGY STAR power-management features, by operating systemAppendix E. Notices Appendix E. Notices Wireless related information„ Wireless interoperability Appendix E. Notices „ Usage environment and your healthAppendix E. Notices „ Safety information related to Mobile BroadbandAppendix E. Notices 3 Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-off and landing. The built-in Mobile Broadband module on your computer is a low-power radio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do soAppendix E. Notices „ Products with television tuner options installed„ Note to CATV system installer TV tuner informationAppendix E. Notices Ground clamp Antenna lead-in wireElectronic service equipment „ Example of antenna groundingDanger Appendix E. NoticesThe following notice applies to all countries and regions Appendix E. Notices Electronic emissions notices„ Federal Communications Commission FCC Statement Appendix E. Notices „ Industry Canada Class B Emission Compliance StatementAppendix E. Notices „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement Deutschland Appendix E. NoticesAppendix E. Notices „ European Union Compliance Statement Class B ComplianceAppendix E. Notices „ Lenovo Product Service Information„ Japanese VCCI Class B Statement Appendix E. Notices „ Japan Compliance Statement for Power line Harmonics„ Korea Class B „ General recycling statement Türkiye EEE Yönetmeliğine Uygunluk BeyanıWEEE and recycling statements Turkish statement of complianceAppendix E. Notices EU WEEE statementsAppendix E. Notices Japan recycling statements„ Collecting and Recycling a Disused Lenovo Computer or Monitor Appendix E. Notices „ Disposing a Disused Battery Pack from Lenovo Notebook Computers„ Disposing of a Lenovo Computer Components Appendix E. Notices Notice on deleting data from your hard diskNotice for users in the U.S.A Appendix E. Notices Format your hard disk, using the software for initializing itSystem Appendix F. Features and specificationsModel Name IdeaPad S10-3 Form FactorAudio Appendix F. Features and specificationsI/O Ports CommunicationTrademarks Help and service IndexUsing ConnectingIndex Antennas IndexHandling Page DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO Lenovo China P/N 147003021 Printed in China New World. New Thinking.TM