•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
HelpandserviceThistopiccontainsinformationaboutobtaininghelpandservice.
BeforeyoucallBeforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
•Checkallcablestoensurethattheyareconnected.
•Checkthepowerswitchestoensurethatthesystemandoptionaldevicesareturnedon.
•UsethetroubleshootinginformationinyoursystemdocumentationonthedocumentationDVDthat
comeswithyourproduct.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb
siteat:
http://www.lenovo.com/support
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•SerialnumbersofyourLenovohardwarepr oducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
CallingforserviceDuringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
108ThinkServerUserGuide