Solution:Ifthesurfaceofthereaderisdirty,stained,orwet,gentlycleanthesurfaceofthereader
withadry,soft,lint-freecloth.
Fortipsonhowtomaintainthengerprintreader,referto“Maintainingthengerprintreader”onpage56.
Batteryandpowerproblems
Thistopiccontainsinstructionsontroubleshootingbatteryandpowerproblems.

Batteryproblems

•Problem:Thebatterypackcannotbefullychargedinthestandardchargetimewhenthecomputeris
poweredoff.
Solution:Thebatterypackmightbeover-discharged.Dothefollowing:
1.T urnoffthecomputer .
2.Mak esurethattheover-dischargedbatterypackisinthecomputer.
3.Connecttheacpoweradaptertothecomputerandletitcharge.
Ifaquickchargerisavailable,useittochargetheover-dischargedbatterypack.
Ifthebatterypackcannotbefullychargedin24hours,useanewbatterypack.
•Problem:Yourcomputershutsdownbeforethebatterystatusindicatorshowsempty,oryourcomputer
operatesafterthebatterystatusindicatorshowsempty.
Solution:Dischargeandrechargethebatterypack.
•Problem:Theoperatingtimeforafullychargedbatterypackisshort.
Solution:Dischargeandrechargethebatterypack.Ifyourbatteryoperatingtimeisstillshort,usea
newbatterypack.
•Problem:Thecomputerdoesnotoperatewithafullychargedbatt erypack.
Solution:Thesurgeprotectorinthebatterypackmightbeactive.T urnoffthecomputerforoneminuteto
resettheprotector;thenturnonthecomputeragain.
•Problem:Thebatterypackcannotbecharged.
Solution:Youcannotchargethebatterywhenitist oohot.Ifthebatteryfeelshot,removeitfromthe
computerandallowittocooltoroomtemperature.Afteritcools,reinstallitandrechargethebattery.Ifit
stillcannotbechar ged,haveitserviced.

Anacpoweradapterproblem

Problem:Theacpoweradapterisconnectedtothecomputerandtheworkingelectricaloutlet,butthe
poweradapter(powerplug)iconisnotdisplayedonthetaskbar.Alsotheacpowerindicatordoesnot
lightup.
Solution:Dothefollowing:
1.Mak esurethattheconnectionoftheacpoweradapteriscorrect.Forinstructionsonconnectingtheac
poweradapter,seeSafety,Warranty,andSetupGuidethatcomeswithyourcomputer.
2.Iftheconnectionoftheacpoweradapteriscorrect,turnoffthecomput er,thendisconnecttheacpower
adapterandremovethemainbattery.
3.Reinstallthebatteryandreconnecttheacpoweradapter,thenturnonthecomputer.
4.Ifthepoweradaptericonstillisnotdisplayedonthetaskbarandtheacpowerindicatordoesnotlight
up,havetheacpoweradapterandyourcomputerserviced.
136UserGuide