Chapter 9. Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

This chapter contains the following topics:

•“Diagnosing problems” on page 121

•“Troubleshooting” on page 121

Diagnosing problems

If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

If your computer is installed with the Windows 7 operating system, when you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see “Creating and using a recovery media” on page 59.

To run the Lenovo Solution Center program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep it with your computer for reference later.

If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following:

1.Press and hold the power button until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2.

Note: Do not remove the battery and the ac power adapter to reset the computer.

© Copyright Lenovo 2012

121

Page 136 Page 138
Page 137
Image 137
Lenovo 3484BGU, 32605TS, E435, E430 Troubleshooting computer problems, Diagnosing problems, Computer stops responding, 121
Page 136 Page 138

3484BGU, 627156U, 32605TS, E535, E530c specifications

Lenovo has long been known for its reliable and performance-oriented laptops, and the E530c series is no exception. The E530c, along with model variants like the 32605TS, E430, 627156U, and 3484BGU, caters to the needs of both business and personal users, striking a balance between affordability and functionality.

The Lenovo E530c, a part of the ThinkPad series, features a robust design and a range of configurations, making it suitable for various professional environments. Its sleek chassis, reinforced with durable materials, ensures that it can endure the rigors of daily use while maintaining a professional appearance.

When it comes to performance, the E530c series is equipped with Intel processors, providing users with the right power for multitasking and demanding applications. The Intel Core i5 options available in the lineup deliver improved performance compared to previous generations, allowing users to run their applications swiftly. Additionally, the laptops often come with ample RAM and storage configurations, meaning users can benefit from fast boot times and quick access to files and software.

One of the standout features of the E530c is its exceptional display. The model typically showcases a 15.6-inch HD or HD+ display, providing sharp visuals and vibrant colors. This feature is especially beneficial for professionals who require clarity for their work, whether it's for presentations or detailed design tasks.

The E530c and its variants are also designed with connectivity in mind. With multiple USB ports, including USB 3.0 for faster data transfer, HDMI for external displays, and Ethernet for stable internet connections, users can easily connect a range of peripherals. The inclusion of Bluetooth technology further enhances connectivity options, allowing for seamless integration with wireless devices.

Battery life stands out as another critical aspect, with the E530c providing efficient energy management to keep users productive throughout the day. The laptops are designed to give several hours of continuous use, supported by Lenovo's power management technology.

Security features also play a pivotal role in the E530c and its variants, with options for fingerprint readers and trusted platform modules (TPM) to safeguard sensitive information, making them ideal for business environments.

In summary, the Lenovo E530c, along with its variants like the 32605TS, E430, 627156U, and 3484BGU, presents a powerful combination of performance, durability, and versatility. Whether for business or personal use, these laptops prove to be a dependable choice for users seeking a balance of power and functionality in their computing devices.
Top Page Image Contents