Lenovo 0958B2U, 1112, 2116, 3498, 3593, 3595, 3597, 3617, 3634, 3655, 3662, 3665, 3675, 896, 958 Chapter10.Troubleshootinganddiagnostics

Chapter10.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourcomputerproblem

isnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage113foradditional

troubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport

telephonenumbers,refertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputeror

gototheLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart

whenyoupressthepower

switch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa

workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,

makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

Themonitorscreenisblank.Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe

appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor

yourcountryorregion.

•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector

onthegraphicscard.

Thekeyboarddoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Themousedoesnotwork.Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage89forfurtherinformation.

©CopyrightLenovo201293

Contents

Main Page Contents Importantsafetyinformation......v Chapter3.Youandyourcomputer..23 Chapter1.Productoverview......1 Chapter2.Usingyourcomputer...17 Chapter6.Recoveryinformation...69 Chapter7.UsingtheSetupUtility program................77 ii Chapter8.Updatingsystem programs...............83 Chapter9.Preventingproblems...87 Page Page Importantsafetyinformation Serviceandupgrades Staticelectricityprevention Powercordsandpoweradapters Extensioncordsandrelateddevices Plugsandoutlets Externaldevices Heatandproductventilation Operatingenvironment Modemsafetyinformation Lasercompliancestatement Powersupplystatement Cleaningandmaintenance Page Chapter1.Productoverview Features Page Page Specications Thissectionliststhephysicalspecicationsforyourcomputer. 4 Softwareoverview Thecomput ercomeswithapreinstalledoperatingsystemandseveralsoftwareprogramsprovidedby Lenovo. SoftwareprovidedbyLenovo LenovoThinkVantageT ools LenovoWelcome FingerprintSoftware LenovoSolutionCenter LenovoThinkVantageToolbox ProductRecovery ThinkVantageClientSecuritySolution ThinkVantagePasswordManager ThinkVantagePowerManager AdobeReader Antivirussoftware Locations Locatingconnectors,controls,andindicatorsonthefrontofyour computer Locatingconnectorsontherearofyourcomputer 10 Locatingcomponents Locatingpartsonthesystemboard Figure4Systemboardpartlocationsonpage12showsthelocationsofthepartsononetypeofsystem board. 12 Figure5Systemboardpartlocationsonpage13showsthelocationsofthepartsontheothertype ofsystemboard. Locatinginternaldrives Page Page Chapter2.Usingyourcomputer Frequentlyaskedquestions Usingthekeyboard UsingWindowsshortcutkeys Usingangerprintreader Usingthewheelmouse Adjustingaudio Aboutyourcomput eraudio Settingthevolumefromthedesktop SettingthevolumefromControlPanel UsingCDsandDVDs HandlingandstoringCDandDVDmedia PlayingaCDorDVD RecordingaCDorDVD Page Page Chapter3.Youandyourcomputer Accessibilityandcomfort Arrangingyourworkspace Comfort Glareandlighting Aircirculation Electricaloutletsandcablelengths Registeringyourcomputer Movingyourcomputertoanothercountryorregion Voltage-selectionswitch Page Chapter4.Security Securityfeatures Page Attachinganintegratedcablelock Usingpasswords BIOSpasswords Windowspasswords Conguringthengerprintreader Usingandunderstandingrewalls Protectingdataagainstviruses Page Page Chapter5.Installingorreplacinghardware Handlingstatic-sensitivedevices Installingorreplacinghardware Installingexternaloptions Removingthecomputercover Removingandreinstallingthefrontbezel InstallingorreplacingaPCIcard Page Page Installingorreplacingamemorymodule Page Installingorreplacingtheopticaldrive Page Replacingthebattery Replacingtheheatsinkandfanassembly Page Replacingthepowersupplyassembly Replacingthemicroprocessor Page Page Installingthesolidstatedrive Replacingtheprimaryharddiskdrive Page Replacingtherearfanassembly Page ReplacingthefrontaudioandUSBassembly ReplacingtheWiFiunits RemovingtheWiFiadaptercard RemovingtheWiFicardmodule Page Page Page Page InstallingorremovingtherearWiFiantenna InstallingtherearWiFiantenna RemovingtherearWiFiantenna InstallingorremovingthefrontWiFiantenna InstallingthefrontWiFiantenna Page RemovingthefrontWiFiantenna Replacingthekeyboard Replacingthemouse Completingthepartsreplacement Obtainingdevicedrivers Chapter6.Recoveryinformation Creatingandusingrecoverymedia Creatingrecoverymedia Usingrecoverymedia Performingbackupandrecoveryoperations Performingabackupoperation Performingarecoveryoperation UsingtheRescueandRecoveryworkspace Creatingandusingarescuemedium Creatingarescuemedium Usingarescuemedium Reinstallingpreinstalledapplicationsanddevicedrivers Reinstallingsoftwareprograms Reinstallingdevicedrivers Solvingrecoveryproblems Page Chapter7.UsingtheSetupUtilityprogram StartingtheSetupUtilityprogram Viewingandchangingsettings Usingpasswords Passwordconsiderations Power-OnPassword AdministratorPassword HardDiskPassword Setting,changing,anddeletingapassword Erasinglostorforgottenpasswords(clearingCMOS) Enablingordisablingadevice Selectingastartupdevice Selectingatemporarystartupdevice Selectingorchangingthestartupdevicesequence EnablingErPcompliancemode ExitingfromtheSetupUtilityprogram Page Chapter8.Updatingsystemprograms Usingsystemprograms Updating(ashing)theBIOSfromadisc Updating(ashing)theBIOSfromyouroperatingsystem RecoveringfromaPOS T/BIOSupdatefailure Page Page Chapter9.Preventingproblems Keepingyourcomputercurrent Gettingthelatestdevicedriversforyourcomputer Updatingyouroperatingsystem UsingSystemUpdate Cleaningandmaintenance Basics Cleaningyourcomputer Computer Keyboard Opticalmouse Displayscreen Goodmaintenancepractices Movingyourcomput er Page Page Chapter10.Troubleshootinganddiagnostics Basictroubleshooting Troubleshootingprocedure Troubleshooting Audioproblems NoaudioinWindows AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoadrive Soundcomesfromoneexternalspeakeronly NoaudioinDOSapplicationsorgames CDproblems AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoaCDdrive ACDorDVDdoesnotwork Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery CD,tostartyourcomputer DVDproblems BlackscreeninsteadofDVDvideo DVDmoviewillnotplay NoaudioorintermittentaudiowhileplayingDVDmovie Playbackisverysloworchoppy Invaliddiscornodiscfoundmessage Intermittentproblems Keyboard,mouse,orpointingdeviceproblems Allorsomekeysonthekeyboarddonotwork Themouseorpointingdevicedoesnotwork Thepointeronthescreendoesnotmovesmoothlywiththemouse Thengerprintreaderdoesnotwork Thewirelesskeyboarddoesnotwork Monitorproblems Wrongcharactersappearonthescreen Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod ofcomputerinactivity Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart someapplicationprograms Theimageappearstobeickering Networkingproblems Ethernetproblems AwirelessLANproblem AwirelessWANproblem Bluetoothproblems Optionproblems Anoptionthatwasjustinstalleddoesnotwork Anoptionthatpreviouslyworkeddoesnotworknow Performanceandlockupproblems Insufcientfreeharddiskdrivespace Excessivenumberoffragmentedles Insufcientmemory Printerproblems Serialportproblems Softwareproblems Whenusingasortfeature,datesdonotsortinthecorrectorder Softwaredoesnotworkasexpected USBproblems Diagnosticprograms LenovoSolutionCenter LenovoThinkVantageT oolbox PC-DoctorforDOS Creatingadiagnosticdisc Runningthediagnosticprogramfromadiagnosticdisc Chapter11.Gettinginformation,help,andservice Informationresources LenovoThinkVantageT ools LenovoWelcome HelpandSupport LenovoSupportWebsite Helpandservice Usingthedocumentationanddiagnosticprograms Callingforservice Usingotherservices Purchasingadditionalservices Page AppendixA.Notices Trademarks AppendixB.Regulatoryinformation Exportclassicationnotice Televisionoutputnotice Electronicemissionsnotices FederalCommunicationsCommissionDeclarationofConformity Page Additionalregulatoryinformation Page AppendixC.WEEEandrecyclingstatements ImportantWEEEInformation Recyclinginformation RecyclinginformationforBrazil BatteryrecyclinginformationforTaiwan BatteryrecyclinginformationfortheEuropeanUnion Page Page Page AppendixE.EkBilgiler Page AppendixF.Servisistasyonlari Page Page Page Page Page Page Page Index A B C D K L 140 M N T U V W