•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.
•Findtheserviceandsupportphonenumbersforyourcountryorr egion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsiteTechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
HelpandserviceThissectioncontainsinformationaboutobtaininghelpandservice.
UsingthedocumentationanddiagnosticprogramsIfyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”on
page93.Forinformationonadditionalresour cestohelpyoutroubleshootyourcomputerproblem,see
“Informationresources”onpage113.
Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For
instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage110.
Youcanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdat esfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support
CallingforserviceDuringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatar erequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
114ThinkCentreUserGuide