1.Dependingonthedatewhenyourcomputerwasmanufactured,yourcomputerispreinstalledwith
eithertheLenovoSolutionCenterprogramortheLenovoThinkVantageToolboxprogramfordiagnostic
purposes.Formor einformationabouttheLenovoThinkVantageT oolboxprogram,see“Lenovo
ThinkVantageToolbox”onpage111.FormoreinformationabouttheLenovoSolutionCenterprogram,
see“LenovoSolutionCenter”onpage111.
2.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogr amfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage111fordetailedinformation.
3.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprograms,saveandprint
theloglescreatedbytheprograms.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcandownloadit
fromhttp://www.lenovo.com/diagnose.
•IfyouareusingtheWindowsVistaorWindowsXPoperatingsystem,goto
http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyour
computer.
ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms
➙LenovoThinkVantageT ools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
LenovoThinkVantageT oolbox
TheLenovoThinkVantageT oolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget
moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,updat e
systemdrivers,andviewsyst eminformation.
•ToruntheLenovoThinkV antageT oolboxprogramontheWindows7operatingsystem,clickStart➙All
Programs➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.F ollowtheinstructions
onthescreen.
•ToruntheLenovoThinkV antageT oolboxprogramontheWindowsVistaoperatingsystem,clickStart➙
AllProgr ams➙ThinkVantage➙LenovoThinkVantageToolbox.F ollowtheinstructionsonthescreen.
Followtheinstructionsonthescreen.F oradditionalinformation,refertotheLenovoThinkVantageToolbox
helpsystem.
PC-DoctorforDOS
YoucanalsodownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom
http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe
Chapter10.Troubleshootinganddiagnostics111