1.Removethenewhardwareoptionorsoftwar e.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoper atethecomputerwiththecoverremoved.
2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerise xperiencingfromthefollowinglist:
•“Audioproblems”onpage95
•“CDproblems”onpage96
•“DVDproblems”onpage97
•“Intermittentproblems”onpage99
•“Keyboard,mouse,orpointingdeviceproblems”onpage99
•“Monitorproblems”onpage101
•“Networkingproblems”onpage102
•“Optionproblems”onpage105
•“Performanceandlockupproblems”onpage106
•“Printerproblems”onpage108
•“Serialportproblems”onpage109
•“Softwareproblems”onpage109
•“USBproblems”onpage110
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage95
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage96
•“Soundcomesfromoneexternalspeakeronly”onpage96
•“NoaudioinDOSapplicationsorgames”onpage96

NoaudioinWindows

Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Chapter10.Troubleshootinganddiagnostics95