Lenovo 267, 385, 4164, 4167, 5025, 5032, 5035, 5049, 5070, 7518 Chapter11.Gettinginformation,help,andservice

Chapter11.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured

byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

LenovoThinkVantageT ools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

Note:TheLenovoThinkVantageToolsprogramisonlyavailableoncomputerspreinstalledwiththeWindows

7operatingsystemfromLenovo.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

ThinkVantageProductivityCenter

TheThinkVantageProductivityCenterprogramcontainsinformationsourcesandtoolsdesignedtomake

computingeasyandsecure.Itprovideseasyaccesstovarioustechnologies,suchas:

•ClientSecuritySolution

•PowerManager

•ProductivityCenter

•ProductRecovery

•RescueandRecovery

•SystemUpdate

Note:TheThinkVantageProductivityCenterprogramisonlyavailableoncomputerspreinstalledwith

theWindowsVistaoperatingsystemfromLenovo.

ToaccesstheThinkVantageProductivityCenterprogram,clickStart➙AllPrograms➙ThinkVantage

➙ProductivityCenter.

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou

throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

HelpandSupport

TheWindowsHelpandSupportinformationsystemguidesyoutovarioushelpandsupportinformation

fromLenovoandMicrosoft,suchasupdatingdrivers,accessingThinkVantageTechnologies,andaccessing

usermanuals.

ToaccesstheWindowsHelpandSupportinformationsystem,clickStart➙HelpandSupport.

©CopyrightLenovo2011111

Contents

Main Page Contents Importantsafetyinformation......v Chapter1.Productoverview......1 Chapter2.Usingyourcomputer...15 Chapter3.Youandyourcomputer..21 Chapter6.Recoveryinformation...67 Chapter7.UsingtheSetupUtility program................75 ii Chapter8.Updatingsystem programs...............81 Chapter9.Preventingproblems...85 Page Page Importantsafetyinformation Serviceandupgrades Staticelectricityprevention Powercordsandpoweradapters Extensioncordsandrelateddevices Plugsandoutlets Externaldevices Heatandproductventilation Operatingenvironment Modemsafetyinformation Lasercompliancestatement Powersupplystatement Cleaningandmaintenance Page Chapter1.Productoverview Features Page Page Specications Softwareoverview SoftwareprovidedbyLenovo LenovoThinkVantageTools ThinkVantageProductivityCenter LenovoWelcome FingerprintSoftware LenovoThinkVantageToolbox ProductRecovery ThinkVantageClientSecuritySolution ThinkVantagePasswordManager ThinkVantagePowerManager ThinkVantageRescueandRecovery Page Locatingconnectorsontherearofyourcomputer 8 Page Locatingcomponents Locatingpartsonthesystemboard Figure4Systemboardpartlocationsonpage11showsthelocationsofthepartsonthesystemboard. Locatinginternaldrives Page Page Chapter2.Usingyourcomputer Frequentlyaskedquestions Usingthekeyboard UsingWindowsshortcutkeys UsingtheblueThinkVantagebutton Usingangerprintreader Usingthewheelmouse Adjustingaudio Aboutyourcomputeraudio Settingthevolumefromthedesktop SettingthevolumefromControlPanel UsingCDsandDVDs HandlingandstoringCDandDVDmedia PlayingaCDorDVD RecordingaCDorDVD Page Chapter3.Youandyourcomputer Accessibilityandcomfort Arrangingyourworkspace Comfort Glareandlighting Aircirculation Electricaloutletsandcablelengths RegisteryourcomputerwithLenovo Movingyourcomputertoanothercountryorregion Voltage-selectionswitch Replacementpowercords Page Chapter4.Security Securityfeatures Attachinganintegratedcablelock Usingpasswords BIOSpasswords Windowspasswords SettinguptheintegratedSecurityChip SettingtheSecurityChip Usingandunderstandingrewalls Protectingdataagainstviruses Chapter5.Installingorreplacinghardware Handlingstatic-sensitivedevices Installingorreplacinghardware Installingexternaloptions Openingthecomputercover Removingandreinstallingthefrontbezel Page Accessingthesystemboardcomponentsanddrives Installingorreplacingamemorymodule InstallingorreplacingaPCIcard Page Installingorreplacingthecardreader Installingthecardreader Page Page Replacingthecardreader Page Replacingthebattery Replacingtheharddiskdrive Page Page Replacingtheopticaldrive Page Replacingtheheatsinkandfanassembly Page Page Replacingthepowersupplyassembly Page Page Page Page Replacingthemicroprocessor Page Page Replacingtheinternalspeaker Page Page Page Page ReplacingthefrontaudioandUSBassembly Page Replacingthekeyboardormouse Completingthepartsreplacement Page Chapter6.Recoveryinformation Creatingandusingrecoverymedia Creatingrecoverymedia Usingrecoverymedia Performingbackupandrecoveryoperations Performingabackupoperation Performingarecoveryoperation UsingtheRescueandRecoveryworkspace Creatingandusingarescuemedium Creatingarescuemedium Usingarescuemedium Reinstallingpreinstalledapplicationsanddevicedrivers Reinstallingsoftwareprograms Reinstallingdevicedrivers Solvingrecoveryproblems Page Chapter7.UsingtheSetupUtilityprogram StartingtheSetupUtilityprogram Viewingandchangingsettings Usingpasswords Passwordconsiderations Power-OnPassword AdministratorPassword HardDiskPassword Setting,changing,anddeletingapassword Erasinglostorforgottenpasswords(clearingCMOS) Enablingordisablingadevice Selectingastartupdevice Selectingatemporarystartupdevice Selectingorchangingthestartupdevicesequence EnablingErPcompliancemode Smartperformancechoices ExitingtheSetupUtilityprogram Page Chapter8.Updatingsystemprograms Usingsystemprograms Updating(ashing)theBIOSfromadisc Updating(ashing)theBIOSfromyouroperatingsystem RecoveringfromaPOS T/BIOSupdatefailure Page Page Chapter9.Preventingproblems Keepingyourcomputercurrent Gettingthelatestdevicedriversforyourcomputer Updatingyouroperatingsystem UsingSystemUpdate Cleaningandmaintenance Basics Cleaningyourcomputer Computer Keyboard Opticalmouse Displayscreen Goodmaintenancepractices Movingyourcomputer Page Page Chapter10.Troubleshootinganddiagnostics Basictroubleshooting Troubleshootingprocedure Troubleshooting Audioproblems NoaudioinWindows AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoadrive Soundcomesfromoneexternalspeakeronly NoaudioinDOSapplicationsorgames CDproblems AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis insertedintoaCDdrive ACDorDVDdoesnotwork Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery CD,tostartyourcomputer DVDproblems BlackscreeninsteadofDVDvideo DVDmoviewillnotplay NoaudioorintermittentaudiowhileplayingDVDmovie Playbackisverysloworchoppy Invaliddiscornodiscfoundmessage Intermittentproblems Keyboard,mouse,orpointingdeviceproblems Allorsomekeysonthekeyboarddonotwork Themouseorpointingdevicedoesnotwork Thepointeronthescreendoesnotmovesmoothlywiththemouse Thengerprintreaderdoesnotwork Thewirelesskeyboarddoesnotwork Monitorproblems Wrongcharactersappearonthescreen Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod ofcomputerinactivity Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart someapplicationprograms Theimageappearstobeickering Networkingproblems Ethernetproblems AwirelessLANproblem AwirelessWANproblem Bluetoothproblems Optionproblems Anoptionthatwasjustinstalleddoesnotwork Anoptionthatpreviouslyworkeddoesnotworknow Performanceandlockupproblems Insufcientfreeharddiskdrivespace Excessivenumberoffragmentedles Insufcientmemory Printerproblems Serialportproblems Softwareproblems Whenusingasortfeature,datesdonotsortinthecorrectorder Softwaredoesnotworkasexpected USBproblems Diagnosticprograms LenovoThinkVantageT oolbox PC-DoctorforDOS Creatingadiagnosticdisc Runningthediagnosticprogramfromadiagnosticdisc Page Chapter11.Gettinginformation,help,andservice Informationresources LenovoThinkVantageT ools ThinkVantageProductivityCenter LenovoWelcome SafetyandWarranty LenovoWebsite(http://www.lenovo.com) LenovoSupportWebsite Helpandservice Usingthedocumentationanddiagnosticprograms Callingforservice Usingotherservices Purchasingadditionalservices AppendixA.Notices Trademarks AppendixB.Regulatoryinformation Exportclassicationnotice Televisionoutputnotice EU-EMCDirective(2004/108/EC)EN55022classBStatementof Compliance Page AppendixC.WEEEandrecyclingstatements ImportantinformationfortheEuropeanDirective2002/96/EC Page Page Recyclinginformation Page Page AppendixD.Powercordnotice 126 Page Page Index A B C D K L 130 M N T U V W