Appendix B. Problem solving
Computer problems can be caused by hardware, software, or user error. Using the information in this section, you might be able to solve problems yourself or gather helpful information that you can pass on to a service technician. You might also need to refer to your computer,
Review the following list for any problem description that might fit your situation.
vYour computer or
Take the following actions:
1.Check that the disc is loaded with the label side up.
2.Check that all devices are properly connected to the computer and to the electrical outlet.
3.Turn off the computer, unplug the cables for your computer and all attached devices, and remove the computer cover.
4.Check that all power and Serial ATA cables are securely attached. Disconnect the Serial ATA cable and check for bent or misaligned pins. If you do not find any problems, reconnect the interface cable. Replace the computer cover, and reattach all cables and power cords. Turn on the computer, restart the operating system, and attempt to open the loading tray by pressing the Open/Close button. If the tray fails to open and the Busy indicator does not light, turn off the computer and try using another 15 PIN power cable.
5.Check the
vYou cannot access the
When the
1.Click Start, click Settings, and then click Control Panel.
2.Click System.
3.Click the Device Manager tab.
4.
5.Select IDE ATA/ATAPI controllers from the list displayed in the Device Manager window. Verify that there are no conflicts with the controller. The device status indicates whether the controller is working properly.
6.Select
7.Click OK.
8.Close all windows and restart the computer.
© Lenovo 2006. Portions © IBM Corp. 2004. |
