messages,calltheCustomerSupportCenterwiththecodesormessagesandthecomputerinfrontof
you.Atechnicianwillassistyoufurther.
14.Ifrequired,youcanndyourcountry'sCustomerSupportCenteratthefollowingWebaddress:
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=migr-4hwse3.When
callingtheCustomerSupportCenter,pleasemakesureyouhaveyourmachinemodeltype,serial
numberandthecomputerinfrontofyou.Also,ifthemachineisproducingerrorcodes,itishelpfulto
havetheerr orscreenonorthemessagewrittendown.
Makingsuredevicedriversarecurrent
Devicedriversar eprogramsthatcontaininstructionsfortheoperatingsystemabouthowtooperateor
“drive”acertainpieceofhardware.Eachhardwarecomponentonyourcomputerhasitsownspecicdriver.
Ifyouaddanewcomponent,theoperatingsystemneedstobeinstructedonhowtooperatethatpiece
ofhardware.Afteryouinstallthedriver,theoperatingsystemcanr ecognizethehardwarecomponent
andunderstandhowtouseit.
Note:Becausedriversareprograms,lik eanyotherleonyourcomputer,theyaresusceptibletocorruption
andmightnotperformproperlyifcorruptionoccurs.
Itisnotalwaysnecessarytodownloadthelatestdrivers.However,youshoulddownloadthelatestdriver
foracomponentifyounoticepoorperformancefromthatcomponentorifyouaddedanewcomponent.
Thismayeliminat ethedriverasthepotentialcauseoftheproblem.
GettingthelatestdriversfromtheWebsite
YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:
1.ConnecttotheInternet.
2.Gotohttp://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix.
3.EntertheproductnumberofthecomputerorclickDetectmysystemonthescreen.
4.ClickDownloadsanddrivers.
5.Followthedirectionsonthescreenandinstallthenecessarysoftware.
GettingthelatestdriversusingThinkV antageSystemUpdate
TheSystemUpdateprogramhelpsyoukeepthesoftwareonyoursystemup-to-date.Updatepackagesare
storedonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackagescan
containapplications,devicedrivers,BIOSashes,orsoftwareupdates.WhentheSystemUpdateprogr am
connectst otheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecognizesthe
machinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageoftheoperating
systemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdat eprogramthen
displaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,andoptionalto
helpyouunderstandtheimportance.Y ouhavecompletecontrolofwhichupdatestodownloadandinstall.
Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomaticallydownloadsand
installstheupdateswithoutanyfurtherinterventionfromyou.
TheSystemUpdateprogramispreinstalledonyourcomputerandisreadytorun.Theonlyprerequisiteis
anactiveInt ernetconnection.Youcanstarttheprogrammanually,oryoucanusetheschedulefeature
toenablethepr ogramtosearchforupdatesautomaticallyatspeciedintervals.Youalsocanpredene
scheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,orallupdates)
sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.
FormoreinformationabouthowtousetheThinkV antageSystemUpdate,refertoThinkVantageSystem
Update.
152UserGuide