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Lenovo 5016W78 manual Getting support, Before you contact Lenovo, Download system updates

Models: 5016W78

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Chapter 11. Getting support

There is more to owning a ThinkPad Notebook than having a powerful, portable computer. This chapter offers information about when to communicate with Lenovo and how best to do it.

•“Before you contact Lenovo” on page 187

•“Getting help and service” on page 188

•“Purchasing additional services” on page 189

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs or by consulting the ThinkPad Web site.

Register your computer

To register your ThinkPad products with Lenovo. go to http://www.lenovo.com/register.

Registering your computer enables Lenovo to notify you about possible technical information and upgrades.

For more information about registering your computer, refer to “Register your computer” on page 23.

Download system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, visit below Web site and follow the instructions on the screen: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix

Record information

Before you talk to a Lenovo representative, record the following important information about your computer.

Record problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help as quickly as possible.

•What is the problem? Is it continuous or intermittent?

•Is there an error message that appears? What is the error code, if any?

•What operating system are you using? Which version?

•Which software applications were running at the time of the problem?

•Can the problem be reproduced? If so, how?

Record system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

•What is the name of your Lenovo product?

•What is the machine type?

•What is the serial number?

© Copyright Lenovo 2012

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Lenovo 5016W78 manual Getting support, Before you contact Lenovo, Download system updates, Record information
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5016W78 specifications

The Lenovo 5016W78 is a powerful and versatile laptop designed to meet the needs of both professionals and casual users. Packed with advanced features and robust technology, this device stands out in today's competitive laptop market.

One of the key characteristics of the Lenovo 5016W78 is its design. It boasts a sleek and modern appearance, with a lightweight chassis that makes it easy to carry around. The high-quality build materials ensure durability, allowing users to rely on their laptop for daily tasks without worry.

The display is another highlight, featuring a vibrant Full HD (1920 x 1080) resolution. This crisp and clear display enhances the viewing experience, whether you are streaming videos, editing photos, or working on presentations. The anti-glare technology reduces reflections and eye strain, making it perfect for extended use.

Under the hood, the Lenovo 5016W78 is fueled by a powerful Intel Core processor, which delivers impressive performance for multitasking and demanding applications. Coupled with up to 16GB of RAM, users can run multiple applications seamlessly without experiencing any lag. The storage options include fast SSD drives, providing swift access to data and ensuring quick boot times.

Connectivity is thorough, offering a wide array of ports including USB-C, USB 3.0, HDMI, and a headphone jack. This range of connectivity makes it easy to connect to various devices such as external monitors, projectors, and peripherals. Additionally, the laptop includes built-in Wi-Fi 6 technology, ensuring robust and reliable internet connectivity for online activities.

The Lenovo 5016W78 also focuses on user experience and security. The backlit keyboard provides comfortable typing, even in low light situations, while the precision touchpad ensures easy navigation. For security, a fingerprint reader is integrated, giving users an additional layer of protection for their sensitive data.

Battery life is impressive, with up to 10 hours on a single charge, allowing users to work on the go without constantly searching for power outlets.

In summary, the Lenovo 5016W78 combines sleek design, powerful performance, and user-friendly features, making it an ideal choice for anyone seeking a dependable laptop for work or leisure. Its advanced technologies ensure it remains a relevant choice in an ever-evolving tech landscape, catering to the needs of today’s mobile and tech-savvy users.