Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via disc. For more specific information and links, please go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, please contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

ThinkPad Notebooks come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 157 for instructions on using the diagnostic programs.

The Troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the Lenovo Support Web site where you can get the latest technical information and download device drivers and updates.

Lenovo Support Web site

Technical support information is available at:

http://www.lenovo.com/support

This portal is updated with the latest information about the following subjects:

Downloads & Drivers: Download drivers, flash BIOS, and update your software.

Warranty: Check your warranty status and upgrade your warranty.

Technical Support: Click Need Help? for self-help tips to help diagnose a problem.

ThinkVantage: Learn more about ThinkVantage software to improve productivity and reduce cost.

Lenovo Forums: Search the community knowledge base for your computer to share and discover information with other users.

User Guides & Manuals: Read or print any publications related to your product.

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

188User Guide

Page 206
Image 206
Lenovo 5016W78 manual Getting help and service, Using diagnostic programs, Lenovo Support Web site, Calling Lenovo

5016W78 specifications

The Lenovo 5016W78 is a powerful and versatile laptop designed to meet the needs of both professionals and casual users. Packed with advanced features and robust technology, this device stands out in today's competitive laptop market.

One of the key characteristics of the Lenovo 5016W78 is its design. It boasts a sleek and modern appearance, with a lightweight chassis that makes it easy to carry around. The high-quality build materials ensure durability, allowing users to rely on their laptop for daily tasks without worry.

The display is another highlight, featuring a vibrant Full HD (1920 x 1080) resolution. This crisp and clear display enhances the viewing experience, whether you are streaming videos, editing photos, or working on presentations. The anti-glare technology reduces reflections and eye strain, making it perfect for extended use.

Under the hood, the Lenovo 5016W78 is fueled by a powerful Intel Core processor, which delivers impressive performance for multitasking and demanding applications. Coupled with up to 16GB of RAM, users can run multiple applications seamlessly without experiencing any lag. The storage options include fast SSD drives, providing swift access to data and ensuring quick boot times.

Connectivity is thorough, offering a wide array of ports including USB-C, USB 3.0, HDMI, and a headphone jack. This range of connectivity makes it easy to connect to various devices such as external monitors, projectors, and peripherals. Additionally, the laptop includes built-in Wi-Fi 6 technology, ensuring robust and reliable internet connectivity for online activities.

The Lenovo 5016W78 also focuses on user experience and security. The backlit keyboard provides comfortable typing, even in low light situations, while the precision touchpad ensures easy navigation. For security, a fingerprint reader is integrated, giving users an additional layer of protection for their sensitive data.

Battery life is impressive, with up to 10 hours on a single charge, allowing users to work on the go without constantly searching for power outlets.

In summary, the Lenovo 5016W78 combines sleek design, powerful performance, and user-friendly features, making it an ideal choice for anyone seeking a dependable laptop for work or leisure. Its advanced technologies ensure it remains a relevant choice in an ever-evolving tech landscape, catering to the needs of today’s mobile and tech-savvy users.