What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over the telephone,
Some problems can be resolved with a replacement part that you can install yourself called a ″Customer Replaceable Unit″ or ″CRU.″ If so, your Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a CRU by you, your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled ″Warranty Information.″
If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for replacement. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original product.
Before your Service Provider replaces a product or part, you agree to:
1.remove all features, parts, options, alterations, and attachments not under warranty service;
2.ensure that the product or part is free of any legal obligations or restrictions that prevent its replacement; and
3.obtain authorization from the owner to have your Service Provider service a product or part if you do not own it.
