Chapter 5. Troubleshooting
Sound problems
No sound can be heard from | • Make sure that: |
the speaker even when the vol- | - The Mute function is off. |
ume is turned up. | - The headphone jack is not used. |
| - Speakers are selected as the playback device. |
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Battery problems |
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Your computer shuts down | • Discharge and recharge the battery. |
before the battery status indica- |
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tor shows empty. |
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Your computer operates after |
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the battery status indicator |
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shows empty. |
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The operating time for a fully charged battery is short.
The computer does not operate with a fully charged battery.
•For details, see “Handling the battery” in Chapter 2.
•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.
The battery does not charge. | • For details, see “Handling the battery” in Chapter 2. |
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A hard disk drive problem |
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The hard disk drive does not | • In the Boot menu in BIOS setup utility, make sure that the |
work. | hard disk drive is included in the Boot Device Priority |
| correctly. |
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A startup problem |
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The Microsoft® Windows oper- | • Use the OneKey Rescue system to help solve or identify |
ating system does not start. | your problem. For details about OneKey Rescue system, see |
| “Chapter 4. OneKey Rescue system” on page 26. |
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OneKey Rescue system problems | |
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Backup cannot be made. | • You are not currently using a Windows operating system. |
| • There is not enough space to store the backed up data. You |
| will need to free more hard disk space on your system |
| partition (C drive). |
Fail to restore system partition | • The system partition, such as the partition size or the drive |
to factory default. | capacity of C, has been modified. |
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