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Lenovo G465 How can I install the device drivers?, What can I do if the backup process fails?

Models: G465 G565

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Chapter 5. Troubleshooting

How can I install the device drivers?

A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:

1Close other applications, then restart the backup process.

2Check if the destination media is damaged, try to select another path and then try again.

When do I need to restore the system to the factory status?

You can use this feature when your system fails or you need to re-install your operating system. This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store. If there is critical data on your current partition, back it up before you run this recovery feature.

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Lenovo G465, G565 manual How can I install the device drivers?, What can I do if the backup process fails?

Contents

User Guide Lenovo G465/G565First Edition May Copyright Lenovo Regulatory Noticewarranty ContentsChapter 3. Connecting to the InternetPage „ G465 Chapter 1. Getting to know your computerTop view a b c d e f hChapter 1. Getting to know your computer „ G565Touch this button to launch Lenovo Energy Management Use the camera for video communicationLeft-side view Note For details, see “Wired connection” on pageThis port connects the computer to an Ethernet network Connects to external display devicese AC power adapter Connect the AC adapter here. jack b Headphone jack Connects to external headphonesRight-side view a Microphone jack Connects to external microphonesFront view a b c Bottom view„ Configuring the operating system „ Conncting to the powerInstalling the battery pack Connecting the computer to an electrical outlet„ Putting your computer into sleep state or shutting it down „ Shutting down your computerPutting your computer into sleep state Using AC adapter and battery „ Checking battery status„ Charging the battery „ Handling the battery „ Removing the battery packUsing the touchpad Using the keyboard „ Numeric keypad G465G565 CapsLK „ Function key combinationsEnter sleep mode Turn on/off the backlight of the LCD screen „ Using memory cards not supplied Connecting external devicesInserting a memory card Removing a memory card„ Connecting a universal serial bus USB device „ Connecting a Bluetooth device Select models onlyEnabling Bluetooth communications on your computer „ OneKey Rescue system button a „ Energy Management button b Select models onlySpecial keys and buttons These indicators inform you of the computer status System status indicatorsc d e f c d e f„ Using VeriFace „ Attaching a security lock not suppliedSecuring your computer „ Using passwords Wired connection Chapter 3. Connecting to the InternetChapter 3. Connecting to the Internet „ Software configuration„ Hardware connection CableWi-Fi WiMAX Wireless connection„ Using Wi-Fi/WiMAX Select models only Enabling wireless connection Software configurationHardware connection For more instructions, see the Help file of Lenovo OneKey Recovery „ Using Lenovo OneKey Recovery within Windows operating systemChapter 4. OneKey Rescue system „ IntroductionChapter 4. OneKey Rescue system „ Using Lenovo OneKey Rescue system without Windows operating systemFrequently asked questions Chapter 5. TroubleshootingHow can I install the device drivers? What can I do if the backup process fails?When do I need to restore the system to the factory status? Troubleshooting Chapter 5. Troubleshooting A Password problem Keyboard problemsSleep or hibernation problems If the computer does not return from sleep mode, it may Battery problems Chapter 5. Troubleshooting Sound problemsA hard disk drive problem A startup problemChapter 5. Troubleshooting Other problems Appendix A. CRU instructions Replacing the batteryReplacing the hard disk drive Appendix A. CRU instructionsHandling a hard disk drive To replace the hard disk drive, do the following 6 Pull the tab in the direction shown by arrow d. d 5 Remove the frame fixing screws c7 Take out the hard disk drive secured in a metal frame e Replacing memory 0 Reinstall and tighten the screws A Reinstall the battery To make sure that the DDR3 SDRAM is installed correctly, do as follows To remove the optical drive, do the following Removing the optical drive2 Remove the screw shown in the illustration a 3 Gently pull the optical drive out bAppendix A. CRU instructions „ What this warranty covers Appendix B. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problemsAppendix B. Lenovo limited warranty „ Your additional responsibilities „ Replacement of a product or part„ Use of personal information „ What this warranty does not cover„ Limitation of liability „ Dispute resolution „ Other rights„ European Economic Area EEA Warranty period Warranty informationTypes of warranty service Product or machine type„ Types of warranty service 4 Customer Carry-In or Mail-In Service Energy star information Appendix C. Product specific NoticesWindows Appendix C. Product specific Notices„ Federal Communications Commission FCC Statement Electronic emissions notices„ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement Deutschland „ European Union Compliance Statement Class B Compliance Model Name G465/G565 Machine Type 20070, 4382/20071 Appendix D. SpecificationsTrademarks Index Using TouchpadUSB port Page If your product is not working correctly DO NOT RETURN IT TO THE STORENew World. New Thinking.TM V1.0en-US Rev. RB01Lenovo China