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Lenovo R50 Getting help and service, Calling the Customer Support Center, Getting help on the Web

Models: R50

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Chapter 3. Getting help and service

Getting help and service . .	.	. .	.	.	.	40	Calling the Customer Support Center	.	.	.	40
Getting help on the Web . .	.	. .	.	.	.	40	Getting help around the world . . .	.	.	.	42

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Lenovo R50 manual Getting help and service, Calling the Customer Support Center, Getting help on the Web

Contents

ThinkPad R50 Series Service and Troubleshooting GuidePage ThinkPad R50 Series Service and Troubleshooting GuideFirst Edition May Copyright Lenovo Contents Page Conditions that require immediate action Important safety informationService General safety guidelinesDanger Power cords and power adaptersPlugs and outlets Extension cords and related devicesBatteries Heat and product ventilation Additional safety information CD and DVD drive safetyDANGER Attach the power cord to an outlet Attach the signal cables to receptaclesFirst, remove the power cord from the outlet Remove signal cables from receptaclesDANGER DANGERDANGER vDo not use your computer in or near waterDANGER DANGERDANGER Laser compliance statementDANGER DANGERDANGER Save these instructionsPage Important regulatory notice for users Important notice for usersInformation about hard disk capacity xviiPage Finding information with Access IBM Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip Specifications Chapter 1. Overview of your new ThinkPad computerFeatures Your ThinkPad at a glanceYour ThinkPad at a glance Your ThinkPad at a glanceFront view Rear viewFeatures FeaturesProcessor MemoryvVideo-outconnector S-Video Featuresv2 Universal Serial Bus USB connectors vIEEE 1394 connector on some modelsSpecifications SpecificationsPower source ac adapter Battery packCaring for your ThinkPad computer Be careful about where and how you workCaring for your ThinkPad computer Important tipsHandle storage media and drives properly Take care in setting passwordsOther important tips Caring for your ThinkPad computerCleaning your computer keyboard Cleaning the cover of your computerCaring for your ThinkPad computer Care for the fingerprint reader Cleaning your computer displayCaring for your ThinkPad computer Caring for your ThinkPad computer Chapter 2. Solving computer problems Diagnosing problems Solving computer problemsTroubleshooting Error messages0177: Bad SVP data, stop Solving computer problems0200: Hard disk error Solving computer problems0280: Previous boot Solving computer problemsSolution Solving computer problemsMessage AreaProblem Errors without messagesSolution Solving computer problemsProblem Solving computer problemsSolution ProblemA power switch problem A password problemKeyboard problems Solving computer problemsSolving computer problems UltraNav problemsProblem SolutionSolving computer problems Standby or hibernation problemsProblem SolutionProblem Solving computer problemsSolution ProblemSolution Solving computer problemsProblem Solution2.Click Power Management Computer screen problemsSolving computer problems Problem3.Click Advanced Battery problemsSolving computer problems ProblemSolving computer problems Hard disk drive problemsProblem SolutionSolving computer problems A startup problemProblem SolutionSolving computer problems Fingerprint authentication problemsSolving computer problems Other problemsProblem SolutionSolving computer problems 3.Click the Intel SpeedStep technology tabSolution 2.Click Power ManagementSolving computer problems Starting BIOS Setup UtilitySolution NotesRecovering pre-installedsoftware Starting BIOS Setup Utility4.Click Restore your system Recovering pre-installedsoftwareUpgrading the hard disk drive NotesHandling a hard disk drive Upgrading the hard disk driveNotes 6.Detach the cover from the hard disk drive Upgrading the hard disk driveReplacing the battery Replacing the batteryReplacing the battery Replacing the battery Getting help and service Chapter 3. Getting help and serviceCalling the Customer Support Center Getting help on the WebGetting help and service Getting help and serviceGetting help on the Web Calling the Customer Support CenterThe following items are not covered Getting help and serviceGetting help and service Getting help around the worldWireless interoperability Appendix A. Wireless related informationUsage environment and your health Page Enabling Extended Channel Mode Page Lenovo Statement of Limited Warranty Appendix B. Warranty informationWhat this Warranty Covers Part 1 - General TermsHow to Obtain Warranty Service What this Warranty Does not CoverWhat Lenovo Will Do to Correct Problems Your Additional Responsibilities Exchange of a Machine or PartGoverning Law Limitation of LiabilityJurisdiction Part 2 - Country-uniqueTermsAMERICAS ARGENTINA BOLIVIAPARAGUAY MEXICOPERU URUGUAYASIA PACIFIC AUSTRALIA UNITED STATESCAMBODIA AND LAOS CAMBODIA, INDONESIA, AND LAOSINDIA MALAYSIA JAPANNEW ZEALAND PEOPLE’S REPUBLIC OF CHINA PRCEUROPE, MIDDLE EAST, AFRICA EMEA SINGAPORETHE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES How to Obtain Warranty ServiceGoverning Law Namibia, Lesotho and SwazilandAngola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3 in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4 in France, Algeria, Benin THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES EUROPEAN UNION EUCONSUMERS FRANCE AND BELGIUM EGYPT AUSTRIAFRANCE HUNGARY GERMANYIRELAND SLOVAKIA Items for Which Lenovo is Not LiableItems for Which Lenovo is Not Liable UNITED KINGDOMWarranty Period Part 3 - Warranty Information1833 1849 1.Customer Replaceable Unit ″CRU″ Service Types of Warranty Service3.Courier or Depot Service 2.On-siteService4.Customer Carry-Inor Mail-InService 5.CRU and On-siteServiceCountry or Region Worldwide telephone listTelephone Number Czech Republic Japan Guarantee supplement for Mexico SCI Systems de México, S.A. de C.V Manufactured byAv. De la Solidaridad Iberoamericana No. Col. Club de Golf Atlas El Salto, Jalisco, MéxicoCustomer replaceable units CRUs Appendix C. Customer Replacement Units CRUsPage Notices Appendix D. NoticesElectronic emissions notices Television output noticevReorient or relocate the receiving antenna Handling a disused ThinkPad battery pack Disposing of a disused lithium batteryEnvironmental notices for Japan IBM Lotus Software Offer –InU. S. Or Canada To order a CD–InLatin American Countries –InEuropean Countries–InAsia Pacific Countries TrademarksPage Index Page Page 1P P/N: 39T2400 Part Number: 39T2400 Printed in China