Lenovo R50 Getting help and service, Getting help on the Web, Calling the Customer Support Center

Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 70. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think/

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

vLenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

40ThinkPad® R50 Series Service and Troubleshooting Guide