ThinkPad R50 Series
Service and Troubleshooting Guide
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ThinkPad R50 Series
Service and Troubleshooting Guide
First Edition May Copyright Lenovo
Contents
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Conditions that require immediate action
Important safety information
Service
General safety guidelines
Danger
Power cords and power adapters
Batteries
Extension cords and related devices
Plugs and outlets
Heat and product ventilation
DANGER
CD and DVD drive safety
Additional safety information
Remove signal cables from receptacles
Attach the signal cables to receptacles
Attach the power cord to an outlet
First, remove the power cord from the outlet
vDo not use your computer in or near water
DANGER
DANGER
DANGER
DANGER
DANGER
DANGER
Laser compliance statement
Save these instructions
DANGER
DANGER
DANGER
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xvii
Important notice for users
Important regulatory notice for users
Information about hard disk capacity
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Finding information with Access IBM
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip
Your ThinkPad at a glance
Chapter 1. Overview of your new ThinkPad computer
Specifications
Features
Rear view
Your ThinkPad at a glance
Your ThinkPad at a glance
Front view
Memory
Features
Features
Processor
vIEEE 1394 connector on some models
Features
vVideo-outconnector S-Video
v2 Universal Serial Bus USB connectors
Battery pack
Specifications
Specifications
Power source ac adapter
Important tips
Be careful about where and how you work
Caring for your ThinkPad computer
Caring for your ThinkPad computer
Caring for your ThinkPad computer
Take care in setting passwords
Handle storage media and drives properly
Other important tips
Caring for your ThinkPad computer
Cleaning the cover of your computer
Cleaning your computer keyboard
Caring for your ThinkPad computer
Cleaning your computer display
Care for the fingerprint reader
Caring for your ThinkPad computer
Chapter 2. Solving computer problems
Error messages
Solving computer problems
Diagnosing problems
Troubleshooting
0177: Bad SVP data, stop
Solving computer problems
0200: Hard disk error
Solving computer problems
0280: Previous boot
Solving computer problems
Area
Solving computer problems
Solution
Message
Solving computer problems
Errors without messages
Problem
Solution
Problem
Solving computer problems
Problem
Solution
Solving computer problems
A password problem
A power switch problem
Keyboard problems
Solution
UltraNav problems
Solving computer problems
Problem
Solution
Standby or hibernation problems
Solving computer problems
Problem
Problem
Solving computer problems
Problem
Solution
Solution
Solving computer problems
Solution
Problem
Problem
Computer screen problems
2.Click Power Management
Solving computer problems
Problem
Battery problems
3.Click Advanced
Solving computer problems
Solution
Hard disk drive problems
Solving computer problems
Problem
Solution
A startup problem
Solving computer problems
Problem
Solving computer problems
Fingerprint authentication problems
Solution
Other problems
Solving computer problems
Problem
2.Click Power Management
3.Click the Intel SpeedStep technology tab
Solving computer problems
Solution
Notes
Starting BIOS Setup Utility
Solving computer problems
Solution
Recovering pre-installedsoftware
Starting BIOS Setup Utility
Notes
Recovering pre-installedsoftware
4.Click Restore your system
Upgrading the hard disk drive
Notes
Upgrading the hard disk drive
Handling a hard disk drive
6.Detach the cover from the hard disk drive
Upgrading the hard disk drive
Replacing the battery
Replacing the battery
Replacing the battery
Replacing the battery
Getting help on the Web
Chapter 3. Getting help and service
Getting help and service
Calling the Customer Support Center
Calling the Customer Support Center
Getting help and service
Getting help and service
Getting help on the Web
The following items are not covered
Getting help and service
Getting help and service
Getting help around the world
Usage environment and your health
Appendix A. Wireless related information
Wireless interoperability
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Enabling Extended Channel Mode
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Part 1 - General Terms
Appendix B. Warranty information
Lenovo Statement of Limited Warranty
What this Warranty Covers
What Lenovo Will Do to Correct Problems
What this Warranty Does not Cover
How to Obtain Warranty Service
Your Additional Responsibilities
Exchange of a Machine or Part
Governing Law
Limitation of Liability
BOLIVIA
Part 2 - Country-uniqueTerms
Jurisdiction
AMERICAS ARGENTINA
URUGUAY
MEXICO
PARAGUAY
PERU
CAMBODIA, INDONESIA, AND LAOS
UNITED STATES
ASIA PACIFIC AUSTRALIA
CAMBODIA AND LAOS
INDIA
PEOPLE’S REPUBLIC OF CHINA PRC
JAPAN
MALAYSIA
NEW ZEALAND
How to Obtain Warranty Service
SINGAPORE
EUROPE, MIDDLE EAST, AFRICA EMEA
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES
Governing Law
Namibia, Lesotho and Swaziland
Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3 in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4 in France, Algeria, Benin
CONSUMERS
EUROPEAN UNION EU
THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES
FRANCE AND BELGIUM
FRANCE
AUSTRIA
EGYPT
IRELAND
GERMANY
HUNGARY
SLOVAKIA
Items for Which Lenovo is Not Liable
Items for Which Lenovo is Not Liable
UNITED KINGDOM
Warranty Period
Part 3 - Warranty Information
1833
1849
1.Customer Replaceable Unit ″CRU″ Service
Types of Warranty Service
5.CRU and On-siteService
2.On-siteService
3.Courier or Depot Service
4.Customer Carry-Inor Mail-InService
Telephone Number
Worldwide telephone list
Country or Region
Czech Republic
Japan
Guarantee supplement for Mexico
Col. Club de Golf Atlas El Salto, Jalisco, México
Manufactured by
SCI Systems de México, S.A. de C.V
Av. De la Solidaridad Iberoamericana No.
Customer replaceable units CRUs
Appendix C. Customer Replacement Units CRUs
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Notices
Appendix D. Notices
Electronic emissions notices
Television output notice
vReorient or relocate the receiving antenna
Environmental notices for Japan
Disposing of a disused lithium battery
Handling a disused ThinkPad battery pack
IBM Lotus Software Offer
–InEuropean Countries
To order a CD
–InU. S. Or Canada
–InLatin American Countries
–InAsia Pacific Countries
Trademarks
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Index
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1P P/N: 39T2400
Part Number: 39T2400 Printed in China