Lexmark 840 Series Page does not print

Solution 4

1Press to turn the printer off.

2Disconnect the power cord from the wall outlet.

3Gently remove the power supply from the printer.

4Reconnect the power supply to the printer.

5Plug the power cord into the wall outlet.

6Press to turn the printer on.

Solution 5

1Close all open software applications.

2Disable any anti-virus programs.

3Double-click the My Computer icon.

In Windows XP, click Start to access the My Computer icon.

4Double-click the CD-ROM drive icon.

5If necessary, double-click setup.exe.

6Follow the instructions on the computer screen to install the software.

Solution 6

1Visit our Web site at www.lexmark.com to check for the latest software.

2In all countries or regions except the United States, select your country or region.

3Click the links for drivers or downloads.

4Select your printer family.

5Select your printer model.

6Select your operating system.

7Select the file you want to download, and then follow the directions on the computer screen.

Page does not print

Solution 1

If the light is not on, see “Power light is not lit” on page 29.

Solution 2

Remove and then load paper.

Solution 3

Check the ink levels, and install a new print cartridge if necessary.

Troubleshooting

30

Contents

Main Safety information Contents Page Page Page Finding information about the printer Page Page Setting up the printer Checking the box contents Learning about the printer Understanding the parts of the printer Page Learning about the software Using the printer software Using the Solution Center Using Print Properties Opening Print Properties Using the Save Settings menu Using the I Want To menu Using the Options menu Using Fast Pics Loading paper and various paper types Loading paper Loading various paper types Page Page Printing Printing a document Printing cards Printing envelopes Printing transparencies Printing collated copies Printing multiple pages on one sheet Printing the last page first (reverse page order) Working with photos Using Fast Pics to print borderless photos Using Print Properties to print borderless photos Maintaining the printer Changing the print cartridges Removing a used print cartridge Installing print cartridges Achieving better print quality Improving print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies Recycling Lexmark products Troubleshooting Setup troubleshooting Power light is not lit Software does not install Page does not print Page Print troubleshooting Improving print quality Poor text and graphic quality Poor quality at the edges of the page Print speed is slow Printer does not print or respond Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams 5 6 7 8 Blinking power light troubleshooting Power light blinks slowly Power light blinks rapidly Error messages troubleshooting Cartridge Alert Removing and reinstalling the software Notices Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Conventions Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Power consumption Product power consumption Power Saver Off mode Total energy usage End-user license agreement Index A B C D Q R S T U