cSelect your printer family.
dSelect your printer model.
eSelect your operating system.
fSelect the file you want to download, and follow the directions on the computer screen.
Printer does not print or respond
See “Page does not print” on page 30.
Jams and misfeeds troubleshooting
Paper jam in the printer
1Press 
to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press 
to turn the printer back on.
Paper jam in the paper support
1Press 
to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press 
to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.
Solution 1
Load a smaller amount of paper into the printer.
See “Loading various paper types” on page 16 for information about:
•Maximum loading amounts per paper type
•Specific loading instructions for supported paper and specialty media
Solution 2
Load paper with the print side facing you.
Solution 3
Use only new, unwrinkled paper.
Troubleshooting
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