Lexmark 840 Series Jams and misfeeds troubleshooting

cSelect your printer family.

dSelect your printer model.

eSelect your operating system.

fSelect the file you want to download, and follow the directions on the computer screen.

Printer does not print or respond

See “Page does not print” on page 30.

Jams and misfeeds troubleshooting

Paper jam in the printer

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper jam in the paper support

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper or specialty media misfeeds

If paper or specialty media misfeeds or skews, or multiple sheets feed or stick together, try the following solutions.

Solution 1

Load a smaller amount of paper into the printer.

See “Loading various paper types” on page 16 for information about:

•Maximum loading amounts per paper type

•Specific loading instructions for supported paper and specialty media

Solution 2

Load paper with the print side facing you.

Solution 3

Use only new, unwrinkled paper.

Troubleshooting

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Contents

Main Safety information Contents Page Page Page Finding information about the printer Page Page Setting up the printer Checking the box contents Learning about the printer Understanding the parts of the printer Page Learning about the software Using the printer software Using the Solution Center Using Print Properties Opening Print Properties Using the Save Settings menu Using the I Want To menu Using the Options menu Using Fast Pics Loading paper and various paper types Loading paper Loading various paper types Page Page Printing Printing a document Printing cards Printing envelopes Printing transparencies Printing collated copies Printing multiple pages on one sheet Printing the last page first (reverse page order) Working with photos Using Fast Pics to print borderless photos Using Print Properties to print borderless photos Maintaining the printer Changing the print cartridges Removing a used print cartridge Installing print cartridges Achieving better print quality Improving print quality Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies Recycling Lexmark products Troubleshooting Setup troubleshooting Power light is not lit Software does not install Page does not print Page Print troubleshooting Improving print quality Poor text and graphic quality Poor quality at the edges of the page Print speed is slow Printer does not print or respond Jams and misfeeds troubleshooting Paper jam in the printer Paper jam in the paper support Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams 5 6 7 8 Blinking power light troubleshooting Power light blinks slowly Power light blinks rapidly Error messages troubleshooting Cartridge Alert Removing and reinstalling the software Notices Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Conventions Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Power consumption Product power consumption Power Saver Off mode Total energy usage End-user license agreement Index A B C D Q R S T U