Troubleshooting

Solving printing problems

Symptom

Cause

Solution

 

 

The operator panel

The printer self test

Turn the printer off, wait about 10 seconds, and turn the

display is blank or

failed.

printer back on.

 

displays only diamonds.

 

Performing Self Test appears on the display. When the

 

 

 

 

test is completed, the Ready message is displayed.

 

 

If the messages do not appear, turn the printer off and call for

 

 

service.

 

 

 

 

 

The message Error

The USB device you are

For information regarding tested and approved USB flash

reading USB drive

using may not be

memory devices, see the Lexmark Web site at

appears when using a

supported or has an

www.lexmark.com.

 

USB device.

error. Only specific USB

 

 

 

 

flash memory devices

 

 

 

 

are supported.

 

 

 

 

 

 

Jobs do not print.

The printer is not ready

Make sure Ready or Power Saver appears on the display

 

to receive data.

before sending a job to print. Press

to return the printer to

 

 

the Ready state.

 

 

 

 

 

The specified output bin

Remove the stack of paper from the output bin, and then

 

is full.

press

.

 

 

 

 

 

 

The specified tray is

Load paper in the tray.

 

 

empty.

 

 

 

 

 

 

 

You are using the wrong

• Verify that you selected the printer driver associated with

 

printer driver or are

the Lexmark C770, C772.

 

 

printing to a file.

• If you are using a USB port, make sure you are running

 

 

Windows 98/Me, Windows 2000, Windows XP, or

 

 

Windows Server 2003 and using a Windows 98/Me,

 

 

Windows 2000, Windows XP, or Windows Server 2003

 

 

compatible printer driver.

 

 

 

 

 

Your MarkNet N8000

Verify that you have properly configured the printer for

 

series internal print

network printing.

 

 

server is not set up

See the Software and Documentation CD or go to the

 

properly or is not

 

Lexmark Web site for information.

 

 

connected properly.

 

 

 

 

 

 

 

 

 

You are using the wrong

Make sure you are using a recommended interface cable.

 

interface cable, or the

Make sure the connection is secure.

 

 

cable is not securely

 

 

 

 

 

 

connected.

 

 

 

 

 

 

Held jobs do not print.

A formatting error has

• Print the job. (Only part of the job may print.)

 

occurred.

• Delete the job.

 

 

 

• Free up additional printer memory by scrolling through the

 

The printer has

 

list of held jobs and deleting others you have sent to the

 

insufficient memory.

 

printer.

 

 

 

 

 

 

 

 

 

 

 

The printer has received

Delete the job.

 

 

invalid data.

 

 

 

 

 

 

Job takes longer than

The job is too complex.

Reduce the complexity of your print job by eliminating the

expected to print.

 

number and size of fonts, the number and complexity of

 

 

images, and the number of pages in the job.

 

 

 

 

Page Protect is set to

Set Page Protect to Off from Print Recovery.

 

On.

For more information, see the Menus and Messages Guide.

 

 

 

 

 

 

 

Solving printing problems

89

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Lexmark C772, C770 manual Solving printing problems, Troubleshooting, Set Page Protect to Off from Print Recovery
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C772, C770 specifications

The Lexmark C770 and C772 series of printers are robust color laser printers designed for medium to large workgroups that demand high-quality printing along with impressive speed and efficiency. These models stand out due to their impressive set of features and advanced technologies, catering to a range of business printing needs.

One of the hallmarks of the Lexmark C770 and C772 is their print quality. With a resolution of up to 1200 x 1200 dpi, these printers deliver sharp text and vibrant color graphics, making them ideal for producing professional-looking documents, presentations, and marketing materials. Additionally, the printers utilize Lexmark's unique Unison toner technology, which ensures consistent, high-quality printing throughout the life of the cartridge, reducing the need for frequent replacements and maximizing productivity.

Speed is another significant advantage of the C770 and C772 series. Both models are capable of printing at impressive speeds of up to 35 pages per minute for black and white prints and slightly lower for color documents. This rapid output allows businesses to meet tight deadlines without compromising on quality. Furthermore, the first-page-out time is notably fast, ensuring that users do not waste time waiting for their documents.

Connectivity options are extensive with the C770 and C772. These printers support USB, Ethernet, and optional wireless connections, enabling seamless integration into various network environments. This flexibility allows multiple users and devices to access the printer, facilitating collaboration and streamlining workflows.

Additionally, user-friendly features such as a large, intuitive LCD screen and an easy-to-navigate interface simplify printer management and operation. The printers also support advanced finishing options, including duplex printing, which saves paper and reduces costs, making them environmentally friendly choices for businesses.

Moreover, security features are incorporated to protect sensitive data, with options for secure printing and data encryption. This makes these printers suitable for environments where confidentiality is crucial.

In summary, the Lexmark C770 and C772 series are powerful color laser printers that combine exceptional print quality, impressive speed, versatile connectivity, and advanced features, making them a worthy investment for businesses looking to enhance their printing capabilities.
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