Troubleshooting

Solving high capacity feeder problems

Problem

Solution

The paper tray does not raise when the

Check the following:

loading door is closed, or the paper tray does

• The printer is properly attached to the high capacity feeder.

not lower when the door is opened and the

• The printer is powered on.

paper tray button is pushed.

• The power cord is plugged firmly into the back of the high capacity

 

 

 

feeder.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

The paper tray lowers unexpectedly.

Check to see if your printer is out of paper or has a jam.

 

 

More than one sheet of paper is fed or a sheet

Remove the paper in the printer paper path, and check the stack to

is fed improperly.

ensure the paper has been loaded properly. Be sure to remove the top

 

and bottom sheets of each ream of paper that is loaded.

A jam occurs.

 

 

 

 

Rubber feed rollers do not turn to advance

Check the following:

paper.

• The power cord is plugged firmly into the back of the high capacity

 

 

 

feeder.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

Consistent misfeeds or jams in the feeder.

Try the following:

 

•

Flex the paper.

 

• Turn the print media over.

 

Check the following:

 

• Feeder is properly installed.

 

• Paper is loaded correctly.

 

• Paper is not damaged.

 

•

Paper meets specifications.

 

• Guides are positioned correctly for the paper size selected.

 

 

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call 1-800-LEXMARK for service.

 

 

 

Solving option problems

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Lexmark C770, C772 manual Solving high capacity feeder problems, Problem Solution
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C772, C770 specifications

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