Troubleshooting

Solving paper feed problems

Symptom

Cause

 

Solution

 

Paper frequently jams.

You are using paper that does not

Use recommended paper and other specialty media.

 

meet the printer specifications.

See the Card Stock & Label Guide available on the

 

 

 

 

 

 

Lexmark Web site at www.lexmark.com for detailed

 

 

 

specifications.

 

 

 

For information that can help prevent jams from

 

 

 

occurring, see Avoiding jams.

 

 

 

 

You have loaded too much paper

Make sure the stack of paper you load does not

 

or too many envelopes.

 

exceed the maximum stack height indicated at the

 

 

 

front of the tray or on the multipurpose feeder.

 

 

 

See Loading the trays or Loading the

 

 

 

multipurpose feeder for more information.

 

 

 

 

Guides in the selected tray are not

Move the guides in the tray to the correct position.

 

set to the appropriate position for

For detailed instructions, see Loading the trays.

 

the size paper loaded.

 

 

 

 

 

 

 

 

 

The paper has absorbed moisture

Load paper from a fresh package.

 

due to high humidity.

 

Store paper in its original wrapper until you load it.

 

 

 

 

 

 

See Storing paper for more information.

 

 

 

 

The Paper Jam

You have not pressed

or have

Clear paper from the entire paper path, and then

message remains after

not cleared the entire paper path.

press

.

you remove the jammed

 

 

 

 

paper.

 

 

For more information, see Clearing the entire

 

 

 

 

 

 

paper path.

 

 

 

The page that jammed

Jam Recovery in the Setup Menu/

Set Jam Recovery to Auto or On.

does not reprint after you

Print Recovery section is set to

For more information, see the Menus and Messages

clear the jam.

Off.

 

 

Guide.

 

 

 

 

 

 

 

 

Blank pages feed into

An incorrect media type is loaded

Load the correct type media for your print job, or

the output bin.

in the tray being printed from.

change the Paper Type to match the type of media

 

 

 

loaded.

 

 

 

 

For more information, see the Menus and Messages

 

 

 

Guide.

 

 

 

 

 

 

Solving print quality problems

To help isolate print quality problems, print the Print Quality Test Pages.

1Turn the printer off.

2Press and . Hold them while you turn the printer on, and until the Performing Self Test message appears.

Config Menu appears.

3Press until Prt Quality Pgs appears, and then press .

The pages are formatted. The Printing Quality Test Pages message appears, then the pages print. The message remains on the operator panel until all the pages print.

After the Print Quality Test Pages print, to exit the Config Menu:

4 Press

until

Exit Config Menu appears, and then press

to complete the procedure.

Solving paper feed problems

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Image 93
Lexmark C772 Solving paper feed problems, Solving print quality problems, See Loading the trays or Loading, Paper path

C772, C770 specifications

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